Engagement & Enrollment Manager

The University is located in Denver Colorado a city known for its dynamic blend of business innovation and world-class recreation. Denver is consistently ranked by Forbes and Kiplingers Magazine as one of the top cities for young professionals and recent college graduates. The University of Denver is a private institution founded in 1864. It serves a population of more than 5200 undergraduate and 6200 graduate students as a research-intensive institution. The beautiful campus is located approximately seven miles from downtown with easy access to public transportation.

With a long tradition of excellence and innovation the Daniels College of Business prepares students to succeed in a dynamic changing world. We are a high-achieving community of students staff and faculty that inspires one another to think in new ways perform at higher levels and transform organizations and communities. Daniels is ranked among the top business schools and is the only business school in Colorado to receive rankings and recognition from BusinessWeek the Financial Times U.S. News & World Report and Forbes. The Daniels College of Business (DCB) offers a variety of baccalaureate graduate PhD and certificate programs which are detailed at Summary

We are looking for an Engagement & Enrollment Manager to join our dynamic entrepreneurial team. As a profit center for the university we operate like a small business inside a major institutionfast-moving collaborative and deeply this role youll be the connective tissue between sales business operations and program delivery ensuring a seamless client journey from first yes to program kickoff.

Reporting to the Director of Program Success youll own the enrollment and conversion engine: building and executing follow-up strategies with the sales team driving registration completion and managing enrollment communications and overseeing an engaging and scalable client journey. Youll collaborate with Program Managers to connect enrollment with on-the-ground program execution and jump in with logistics support during peak delivery periods. Additionally youll play a central role in strengthening our internal systems: identifying opportunities to streamline workflows improving documentation and supporting technology and process improvements that help our small team work smarter not harder.

If youre energized by details love solving problems enjoy building efficient systems and arent afraid to be the friendly persistent nudge that keeps things moving this role is for you. Youll play a central role in shaping a consistent high-quality participant experience and strengthening the processes and systems that will help DU Executive Education growsustainably and strategicallyfor years to come.

Why Join DU Executive Education

• Mission that matters Your work directly supports high-impact leadership and business programs that help professionals and organizations thrive.

• Unmatched benefits: Tuition waiver (for you and your family!) generous PTO free RTD Eco Pass fitness center discounts comprehensive health coverage and more.
• Entrepreneurial team that values you Work in a scrappy collaborative unit inside a top-ranked university with supportive high-performing colleagues who enjoy working together and having fun!
• Impact you can see Youll sit at the heart of our enrollment engine turning interest into action and shaping a seamless customer journey that fuels transformational learning and revenue growth.
• A builders role Youll help refine the systems processes and touchpoints that make our small team feel bigger smarter and more scalable.

Essential Functions

Sales Enablement & Enrollment

• Partner closely with the sales team to build and execute outreach and follow-up strategies that drive enrollments across public programs and key learning engagements.
• Own the enrollment follow-up and conversion process once prospective participants are ready to register.
• Send registration and payment links answer enrollment-related questions and proactively follow up to close open registrations (being the friendly persistent nudge that keeps things moving).
• Track enrollment status and maintain clear up-to-date visibility into the enrollment pipeline for relevant team members.
• Collaborate with the Executive Director and Director of Partnerships on ad hoc sales enablement needs for high-profile or strategic engagements.

Client Engagement & Participants Experience

• Design and continually improve a scalable client engagement journey (pre- during and post-program) that intentionally drives repeat participation referrals and upsell/cross-sell opportunities in partnership with Sales and Marketing.

• Lead participant communication from enrollment through program start ensuring clarity responsiveness and a consistent tone that reflects Exec Eds brand promise.
• Set and maintain standards for enrollment-related communication and follow-up cadence (e.g. timing tone and touchpoints).
• Resolve participant questions or concerns thoughtfully and efficiently escalating as needed while maintaining a positive relationship.
• Contribute to a consistent high-quality participant experience across programs by sharing insights and feedback with program and leadership teams.

Registration & Enrollment Administration

• Oversee participant registration processes including confirmations transfers cancellations credits and refunds ensuring accurate and timely execution.
• Lead resolution of complex enrollment or registration scenarios collaborating with internal partners (e.g. finance registrar IT) to arrive at solutions that balance policy client experience and business needs.
• In collaboration with the Director of Program Success coordinate enrollment-related invoicing invoice follow-up and payment tracking.
• Ensure alignment between enrollment billing and registration records across systems (e.g. CRM registration platforms and financial systems).
• Own documentation and follow-through related to registration transfers credits and refunds to ensure accuracy consistency and timely completion.
• Help maintain consistent compliant enrollment and billing practices across all programs.

Business Operations & Cross-Functional Support

• Coordinate administrative activities such as ordering supplies updating calendars and working with internal departments that support Executive Education operations.
• Monitor shared inboxes and calendars related to enrollment and Executive Education ensuring timely and professional responses.
• Assist with program logistics such as participant communications materials preparation room setup and on-site or virtual program support.
• Partner with Program Managers to ensure enrollment details and program execution are tightly connected (e.g. accurate rosters special needs organizational information).
• Provide hands-on program management support during peak delivery periods or high-profile programs.

Process Improvement & Systems Support

• Own enrollment-related systems and data integrity across CRM and registration platforms ensuring records are accurate complete and useful for forecasting and decision-making.
• Identify opportunities to streamline and maximize workflows and processes related to participant experience enrollment and registration.
• Maintain and update documentation and standard operating procedures to support consistency training and scalability.
• Provide feedback and ideas to improve technology tools reporting and dashboards that support sales enrollment and program operations.

Youll Thrive in This Role If You Are

• A detail detective you naturally notice gaps double-check your work and take pride in clean accurate lists records and follow-through.
• An intuitive connector you enjoy reaching out to people keeping conversations warm and turning interest into action without feeling pushy.
• A friendly closer youre not afraid to be the persistent (but always kind) nudge that keeps enrollments payments and decisions moving forward.
• A systems-minded improver you like turning messy or manual processes into clear repeatable workflows and youre always asking Could this be smoother as you suggest small changes that add to big impact.
• A calm operator you stay organized and steady during busy enrollment periods juggling multiple programs and deadlines without dropping the ball.
• A collaborative teammate you communicate clearly keep sales program and operations partners in the loop and genuinely enjoy being at the center of a shared effort.

Knowledge Skills and Abilities:

• Process ownership & follow-through Demonstrated ability to take responsibility for a process (e.g. enrollment onboarding participant workflow) manage follow-up and see work through to completion without dropping details.
• Organization & prioritization Proven skill in managing multiple programs deadlines and stakeholders at once while keeping information tasks and timelines organized and accurate.
• Clear professional communication Strong written and verbal communication skills including the ability to explain processes set expectations and respond thoughtfully to participants clients and internal questions.
• Customer-first problem solving Experience handling questions issues or special requests with patience professionalism and a service mindset.
• Comfort with systems & data Ability to work confidently in spreadsheets and systems (e.g. updating records tracking statuses running basic reports) and a willingness to learn new tools.
• Continuous improvement mindset Demonstrated habit of spotting inefficiencies proposing improvements and helping to refine workflows or documentation over time.
• Independent & collaborative work style Ability to work independently with minimal supervision while also keeping teammates informed and contributing positively to a collaborative environment.

Required Experience

• Associate or bachelors degree or equivalent relevant work experience in business communications education or a related field.
• 35 years of experience in enrollment admissions customer success sales/sales operations program coordination or a closely related role.
• Experience managing a follow-up pipeline (e.g. prospective students customers clients or participants) and converting interest into completed actions (such as registrations applications or sign-ups).
• Demonstrated experience working with digital tools such as CRMs databases or registration systems as well as proficiency with Microsoft Office (especially Outlook Word and Excel).

Preferred Experience

• Experience working in executive education higher education or another complex matrixed organization.
• Direct experience supporting enrollment registration or client onboarding processes (e.g. confirmations transfers cancellations credits or refunds).
• Familiarity with CRM registration or project management systems (such as Salesforce Wrike or similar tools).
• Experience collaborating across sales operations and program/delivery teams to support a unified customer or participant experience.

Working Environment

• Standard office environment.
• Unexpected interruptions occur often and stress level is moderate to high.
• Noise level is quiet to moderate.

Physical Activities

• Ability to work in front of a computer for extended periods of time.
• Occasionally required to move about the office/campus.

Work Schedule
Monday-Friday during regular business hours evenings/weekends as required for event support position is eligible for flex time as approved by supervisor

Application Deadline
For consideration please submit your application materials by 4:00 p.m. (MST) May 17 2026.

Special Instructions
Candidates must apply online through to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 9.

Salary Range:
The salary range for this position is$60000-$67000

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate departmental budget availability internal salary equity considerations and available market information but not based on a candidates sex or any other protected status.

Benefits:
The University of Denver offers excellent benefits including medical dental retirement paid time off tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex (including sex stereotypes sex characteristics sexual orientation gender identity and gender expression) marital family or parental status pregnancy or related conditions national origin disability or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race color national origin ancestry age religion creed disability sex (including sex stereotypes sex characteristics sexual orientation gender identity and gender expression) marital family and parental status pregnancy genetic information military enlistment or veteran status and any other class of individuals protected from discrimination under federal state or local law regulation or ordinance in any of the Universitys educational programs and activities and in the employment (including application for employment) and admissions (including application for admission) context as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Workers Rights (POWR) Act; and any other federal state and local laws regulations or ordinances that prohibit discrimination harassment and/or retaliation. For more information please see the University of Denvers NonDiscriminationStatement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.