Tech Support
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is a global provider of managed services infrastructure solutions consulting and products. The Company offers end-to-end managed services technology and consulting to enable the digital workplace for enterprise midsize and small business since 1987 Client provides Managed Workplace Services including IT solutions and hardware and software resale integration and support services and has numerous partnerships within the technology space such as HP IBM Cisco Dell Apple Inc Jamf Pro AirWatch and Microsoft.
Position: Tech Support
Location: Toronto ON M5K 2A1
Duration: 3 Months
Job Type: Temporary Assignment
Work Type: Onsite
Job Description:
Job Summary
- We are seeking a detail-oriented Laptop Refresh Technician to support device deployment activities.
- This role involves imaging configuring and deploying laptops to end users as well as coordinating directly with customers to ensure a smooth transition and full functionality of newly issued devices.
Key Responsibilities
- Image and configure laptops according to organizational standards
- Perform laptop refresh activities including setup deployment and replacement of devices
- Schedule and manage customer appointments for device deployment
- Provide remote support to users to verify device functionality post-deployment
- Troubleshoot and resolve basic hardware and software issues
- Ensure all devices are properly documented and tracked throughout the deployment process
- Deliver a high level of customer service during all interactions
Required Skills & Qualifications
- Experience with laptop imaging and deployment processes
- Familiarity with operating systems (Windows preferred) and standard enterprise applications
- Basic troubleshooting skills for hardware and software issues
- Strong communication and customer service skills
- Ability to coordinate schedules and manage multiple appointments efficiently
- Experience with remote support tools
Preferred Qualifications
- Previous experience in IT support desktop support or device deployment roles
- Knowledge of enterprise IT environments and asset management tools
Work Environment
- Fully onsite role in Toronto ON
- Direct interaction with end users and IT teams
Additional Information
- This is a hands-on role ideal for individuals who enjoy working in a fast-paced IT environment and providing direct support to end users during technology upgrades.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
