Director, Revenue Operations

About AlayaCare

At AlayaCare were more than just a fast-growing SaaS companywere a team of people passionate about transforming home and community care. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.

With 550 employees across Canada the US Australia and Brazil were united by a shared mission and a strong culture of transparency growth and human connection. Whether youre early in your career or a seasoned expert AlayaCare offers the opportunity to grow your impact your skills and your career.

About the Role

The Director Revenue Operations is responsible for driving alignment predictability and scalable growth across our go-to-market (GTM) organization as AlayaCare continues to scale from $100M ARR toward $500M. Acting as the connective tissue across Sales Marketing Customer Success Finance and Product this role co-owns GTM strategy planning and operating cadence to enable consistent datadriven execution across regions.

Reporting to the Senior Director Revenue Enablement you will own the end-to-end revenue lifecycle and lead a multi-disciplinary Revenue Operations function spanning Sales Operations Marketing Operations and Data & Analytics. You will architect and scale a sophisticated AI-enabled Revenue Operations function that improves funnel performance enables next-best-action decisioning and reduces operational complexitywhile building a culture of accountability transparency and continuous improvement.

What Youll Do

• Drive GTM alignment and planning by co-owning strategy annual/quarterly planning (targets segmentation coverage territories capacity) and operating cadence across Sales Marketing Customer Success Finance and Product.

• Unify GTM strategy roles and metrics across North America and Australia/New Zealand balancing global consistency with regional needs.

• Act as the revenue optimization owner for the GTM organization identifying gaps to plan and leading cross-functional initiatives to improve funnel conversion sales productivity NRR CAC payback and long-term revenue growth.

• Own the end-to-end revenue lifecycle across land expand renew and churn building NRR/lifecycle dashboards that connect acquisition adoption expansion and renewal to highlight where to invest for maximum long-term value.

• Design an AI-enabled agentic GTM operating system that leverages automation AI agents and advanced analytics to reduce manual work improve forecast accuracy surface next-best actions and orchestrate workflows across the funnel.

• Lead market segmentation and coverage design (ICP tiering account/territory planning coverage models) across SMB mid-market and enterprise to ensure capacity and focus are aligned to whitespace and revenue goals.

• Maintain a single source of truth for revenue performance by owning revenue reporting analytics and forecasting and providing executives with clear insights and data-driven recommendations.

• Own and optimize the Revenue Operations tech stack (e.g. HubSpot DealHub SMS marketing automation and related tools) ensuring systems are integrated automated where possible and effectively adopted by GTM teams.

• Oversee the lead-to-cash process ensuring systems workflows and policies across marketing sales contracting billing and renewals are streamlined scalable and aligned to revenue goals.

• Partner with Marketing Sales and Revenue Enablement to design and operationalize GTM plays (vertical use-case competitive) optimize inbound/outbound/partner/product-led funnels and turn strategy into measurable execution.

• Collaborate with Product Product Marketing Finance and Sales to inform pricing and packaging strategy using data on win rates discounting deal size and retention providing recommendations to improve ACV and NRR.

• Lead and coach a high-performing RevOps team (Sales Ops Marketing Ops Data & Analytics) providing clear charters and building a culture of accountability transparency continuous improvement and effective cross-functional collaboration.

• Own governance and integrity of GTM data across the revenue tech stackestablishing CRM data standards pipeline hygiene policies and inspection cadences so leadership can trust the data used for reporting forecasting and strategic decision-making.

What You Bring to the Team

• 810 years of progressive experience in Revenue Operations Sales Operations or Business Operations in B2B SaaS including experience in $100M ARR and high-growth (3x) environments.

• Bachelors degree in Business Administration Finance Economics Data Analytics or a related field (or equivalent experience).

• Demonstrated experience designing and scaling modern GTM systems powered by AI and automation (e.g. AI-assisted forecasting propensity/lead scoring next-best-action recommendations sales workflows).

• Proven track record driving alignment across Sales Marketing Customer Success Finance and Product to achieve predictable scalable revenue growth.

• Deep fluency in SaaS and GTM economics (ARR NRR GRR ACV sales velocity pipeline coverage CAC/CAC payback LTV) and the ability to translate insights into GTM design and investment decisions.

• Hands-on experience with forecasting pipeline management territory planning and performance tracking at scale.

• Expertise in revenue data governance reporting and analytics including building dashboards and translating complex data into clear executive-ready recommendations.

• Proven ability to design optimize and implement systems processes and tools that drive operational efficiency and scalability; experience with platforms such as HubSpot Gong DealHub and subscription management solutions is preferred.

• People leadership experience building and leading high-performing teams and cultivating a culture of accountability transparency and continuous improvement.

• Excellent executive communication and stakeholder management skills with the ability to influence and collaborate effectively at all levels including C-suite.

• A strategic mindset paired with operational rigorcomfortable setting vision while also diving into details to execute with precision.

Why Join AlayaCare

Work With Purpose

At AlayaCare youll help build technology that empowers care providers and improves outcomes for patients and families. Every project process and insight you drive contributes to making care more connected accessible and human.

Grow in a High-Trust Culture

We believe in transparency feedback and assuming positive intent. Youll feel safe sharing your ideas and career goals and be supported through mentorship career mobility and our promote-from-within philosophy.

Balance That Works for You

We value flexibility and well-being. From Wellness Fridays to volunteer time off and flexible vacation we make sure you have the space to recharge contribute to your community and live your best life.

Benefits That Matter

• Equity in a well-funded scaling company.

• Comprehensive health benefits telemedicine and lifestyle spending accounts.

• Parental leave top-up and family support programs.

Inclusive by Design

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events summits and social activitiesboth in-person and virtualcreate meaningful connections across our global teams.

Location and Work Model

This role is based in the Greater Toronto Area (Canada).

At AlayaCare our hybrid model includes set in-office collaboration days (twice per week) and it is expected that team members are present in the office on those days to foster connection innovation and teamwork.

Ready to Join Us

Apply today and be part of a company that makes a real difference in the future of home and community care.

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AlayaCare uses AI tools during our hiring process to support fair consistent and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically you may request a human review.

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