Senior Manager, Technology Compliance

Location:

About the Job

The Senior Manager Technology Compliance is a strategic leader responsible for overseeing KeyBanks compliance with applicable state and federal banking laws regulations and supervisory expectations as they relate to technology digital platforms and emerging innovations. This role partners closely with Risk Technology Legal Operations Product Internal Audit and Regulatory Relations to ensure KeyBanks technology initiativesincluding AI/ML use cases automation cloud-enabled services digital channels and blockchain/cryptoadjacent capabilitiesoperate within Keys risk appetite and regulatory framework.

The ideal candidate brings strong regulatory compliance and enterprise risk management expertise deep understanding of technology governance and proven experience building and maturing compliance programs in a large regulated financial institution. This leader will shape the technology compliance strategy develop a growing team and provide oversight of emerging technology risks all while demonstrating a growth mindset strong emotional intelligence and a highly collaborative approach.

Regulatory & Compliance Oversight

• Provide second-line oversight of technology initiatives to ensure compliance with federal and state banking regulations including but not limited to OCC Federal Reserve FDIC CFPB FFIEC guidance GLBA (nonsecurity provisions) UDAAP E-SIGN Model Risk Management (SR 117) and emerging regulatory expectations for AI and digital innovations.
• Monitor and interpret regulatory developments affecting technology digital banking automation AI/ML and distributed ledger/crypto-adjacent activities; translate regulatory expectations into actionable guidance for Technology and Product partners.
• Support preparation for and response to regulatory exams supervisory engagements and internal audits related to technology governance and compliance.

Technology Compliance Program & Governance

• Lead the strategy and ongoing maturity of KeyBanks technology compliance program ensuring alignment with enterprise risk management (ERM) frameworks risk appetite and operational risk standards.
• Establish governance routines (e.g. review committees advisory boards) to evaluate and oversee compliance considerations for emerging technology initiatives.
• Review and challenge first-line risk assessments technology change proposals model documentation AI/ML implementations automation solutions and digital product enhancements.
• Partner with Legal and Technology to ensure compliance requirements are incorporated into technology planning vendor evaluations contract language and business decisions.

Emerging Technology Risk Oversight

• Provide expertise and oversight of risks associated with:
  • AI/ML and algorithmic decisioning (fair lending model transparency explainability governance).
  • Digital assets crypto and blockchainadjacent use cases including regulatory expectations from OCC SEC FinCEN and state regulatory bodies.
  • Automation digital channel operations cloud-native technology workflows and end-user computing.
• Work with Model Risk Management (MRM) on compliance considerations for AI/ML models including alignment with SR 117 and responsible AI principles.

Team Leadership & Collaboration

• Build mentor and develop a high-performing technology compliance team; establish scalable processes documentation standards and reporting mechanisms.
• Foster strong working relationships across Technology Risk Legal Product Internal Audit and Regulatory Relations to ensure transparency and timely issue resolution.
• Exert influence without authority; facilitate compliance awareness and provide practical risk-based guidance to stakeholders at all levels.
• Promote a culture that values innovation while maintaining disciplined risk management.

Risk Identification Monitoring & Reporting

• Identify evaluate and escalate technology-related compliance risks in accordance with enterprise policies.
• Monitor metrics KRIs and emerging themes related to technology compliance reporting regular updates to senior leadership and applicable risk committees.
• Provide challenge to issue remediation plans and ensure timely sustainable corrective actions.

• Bachelors degree or equivalent experience in business risk management law technology or related fields.
• Minimum 8 years of experience in compliance operational risk technology risk or related functions within a
• Strong working knowledge of federal and state regulated financial institution. banking regulations including OCC FRB FDIC CFPB FFIEC guidance UDAAP and regulatory expectations for technology and model risk.
• Proven expertise overseeing technology governance digital banking compliance AI/ML or emerging technology risk or similar areas.
• Demonstrated experience providing credible challenge writing regulatoryquality documentation and interacting with examiners or internal audit teams.
• People leadership experience with ability to build and develop high-performing teams.
• Strong emotional intelligence collaborative approach and ability to influence crossfunctional teams.
• Selfstarter with a growth mindset proactive problem-solving skills and comfort working in fastmoving environments.

• Advanced degree (JD MBA MS Risk or similar).
• Experience in financial services compliance involving AI/ML governance digital assets or innovative financial technologies.
• Understanding of risk management disciplines including operational risk issue management RCSA processes vendor/third-party risk (non-security focus) and business continuity.
• Experience working with or overseeing technology-driven initiatives (e.g. automation cloud workflows digital platform enhancements).
• Professional certifications such as CRCM CAMS CRISC or similar compliance/risk credentials.
• Ability to translate complex regulatory requirements into practical actionable guidance for non-compliance partners.

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

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