Sr. Director, Credentialing (Business LineOperations Leader)

• In collaboration with the Vice President Credentialing and Strategic Engagement responsible for the programs business performance including registrations numbers certified and recertified setting the strategic direction for the ongoing development and expansion of the product
• Leads the programs integration into NACDs core business the product management of the programs information technology evolution business line P&L and reports on program performance to the senior leadership team.
• Activates the Certification community and Education Network to advance the program goals.
• Engages CDI board through preparation of board materials presented to the board and leverages the board relationships thoughtfully to advance the programs goals.

• Provide leadership for the execution of NACDs certification program translating strategic direction into operational plans priorities and deliverables.
• Represent and advocate for the Certification program across the business chapters events and external events and engagement.
• Own day-to-day certification administration and performance outcomes ensuring consistency quality and accountability across the program lifecycle.
• Serve as the primary internal owner of certification execution and operational decision-making ensuring program performance to budget and goals.

• Directly manage and develop three certification team members including performance management goal setting coaching and professional development.
• Set priorities and allocate work across direct reports to ensure timely execution of certification administration exam support and engagement activities.
• Foster a culture of accountability continuous improvement and service excellence within the certification team.

• Serve as the primary liaison between the Certification team and internal stakeholders including Membership Marketing Content Chapters DTSI (technology) and external vendors.
• Ensure certification policies processes and requirements are clearly understood and consistently applied across internal teams.
• Partner with internal teams to support certification-related communications engagement initiatives and operational readiness.

• Lead internal oversight of the certification exam lifecycle including exam development maintenance refresh cycles and related governance activities.
• Oversee external psychometric and exam development partners to ensure exam validity reliability and defensibility.
• Coordinate Subject Matter Expert (SME) engagement for job task analysis item development and exam review activities.
• Ensure alignment of exam development and governance practices with credentialing industry standards and best practices.
• Oversee exam security monitoring incident response coordination documentation and adherence to established policies and procedures.

• Act as the first point of escalation for certification-related operational programmatic and exam issues.
• Resolve issues within delegated authority and escalate matters to the VP of Strategic Engagement only when policy decisions material risk budget impact or board-level implications are involved.
• Provide regular updates and reporting to leadership on certification performance risks and operational needs.

• Must be located in the DC Maryland Virginia (DMV) area to work a hybrid (in-office and virtual) schedule.
• Serves as backup for other department team members when needed.
• Travel is required to attend and/or support NACD member events industry conferences and meetings.
• Attendance (in-person) at the annual Summit and other key events is required.
• Performs other duties as assigned.

• Bachelors degree required advanced degree or equivalent experience preferred.
• Minimum of ten years of progressive experience in business product development sales governance or related fields is preferred. Experience running and growing a business line is required.
• Experience with certification assessment or professional education environments encouraged.
• Familiarity with credentialing governance exam development and security and certification standards is a plus but not required.
• Proven experience managing external vendors and cross-functional stakeholders.
• Prior people management experience required.

Required Experience:

Exec