Studio Operations Manager

BODYROK Southbay

Job Location:

Los Gatos, CA - USA

Yearly Salary: $ 80000 - 90000

Posted on: 6 days ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

401(k)
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Paid time off
Training & development

A Studio Operations Manager for a Pilates studio oversees the daily operations of the studio portfolio while driving growth marketing effectiveness and overall studio success.

This role combines operational management client experience oversight and strategic marketing initiatives to ensure the assigned portfolio runs smoothly. Responsible for studio market positioning for existing and new studios in the pipeline.

Role Overview

The Studio and Operations Manager ensure smooth studio operations manages marketing initiatives and helps grow membership and class attendance. The role focuses on maintaining high service standards optimizing studio performance and implementing strategies that increase revenue and client retention.

Location- South and East Bay Portfolio

Salary - $80000-$90000 Full time

Bonus- 15% annually

Key Responsibilities

Training
Oversee training and recruiting initiatives alongside lead instructors. Mentor and develop lead instructors.
Serve as a studio coach when needed and maintain a schedule with a minimum of 16 classes per month. Any class above 16 will be paid on an hourly basis based on current salary.
Daily Operations Management
Oversee daytoday studio operations ensuring classes run smoothly and on schedule
Oversee alongside the lead instructors the front desk operations bookings client checkins and studio systems
Manage lead instructors studio cleanliness equipment maintenance and safety standards and studio audits provide feedback when necessary.
Monitor class capacity and scheduling to maximize utilization
Handle client issues feedback and service recovery when needed

Staff Coordination
Support alongside lead instructors the hiring onboarding and training of instructors and front desk staff
Ensure staff follow studio policies brand standards and service expectations
Foster a positive team culture and maintain clear communication across staff

Marketing Efforts

Marketing Strategy Implementation
Execute local marketing initiatives to increase membership and class bookings
Collaborate with management on marketing campaigns and promotions
Manage studio social media presence community engagement and brand messaging
Lead Generation & Community Outreach
Develop partnerships with local businesses wellness professionals and community organizations
Coordinate promotional events open houses and workshops
Manage referral programs and membership promotions
Digital Marketing Support
Assist with email marketing campaigns newsletters and promotional messaging
Monitor website bookings and online presence across platforms such as Google and social media
Track marketing performance and report on campaign results

Studio Success & Performance
Membership Growth
Drive membership sales and retention strategies
Track key metrics such as class attendance membership renewals and client acquisition
Identify opportunities to increase client lifetime value
Client Experience
Ensure a welcoming professional environment for all clients
Develop initiatives to enhance member engagement and satisfaction
Implement feedback systems and continuously improve client experience

Financial & Performance Monitoring
Monitor studio revenue expenses and profitability metrics
Support budgeting and financial reporting processes
Identify operational efficiencies that improve studio performance
Key Performance Indicators (KPIs)
Membership growth and retention rate
Class attendance and studio utilization
Revenue and sales performance
Client satisfaction and retention
Marketing campaign performance and lead conversion

Any duties assigned by keyholders

Administrative support when needed

Technical Support when needed

Studio coverage when needed

What we need from you:

Flexible and open availability with weekends and holidays required.

It is required to be able to work on-site and travel to studios at least 75% of the week with the remaining 25% of the week remote. Occasional variations as needed based on business needs.

The position is full-time and exempt with an expected 40 hours worked per week (including classes coached).

Multi-unit management experience (3-5 years preferred).

Prior people management experience in high-end fitness retail or hospitality (3-5 years preferred).

Prior group fitness instruction personal training or professional athletic training experience (2 years preferred).

Bachelors degree (preferred).

Proficiency in g-Suite and MS office specifically excel and google sheets.

Ability to lift / carry a minimum of 30 pounds.

Benefits: 10 paid vacation days per calendar year. 5 sick days per calendar year. Health dental and 401K available for all full time employees.

Summary
An Operations Manager plays a central role in ensuring BODYROK studios operates efficiently while supporting marketing initiatives that drive growth. By balancing operations marketing execution and client experience the role directly contributes to longterm studio success profitability and community engagement.

Compensation: $80000.00 - $90000.00 per year

BODYROK offers high-intensity low-impact workouts that tone sculpt and redefine your body and mind in just 45 minutes! We are a rapidly growing company looking for fitness enthusiasts who are: organized problem-solvers demonstrate excellent interpersonal skills and have a passion & excitement for our brand. We are seeking enthusiastic service-oriented hardworking individuals to work in our fast-paced studios. Lets ROK!

Required Experience:

Manager

Benefits:401(k)Bonus based on performanceCompetitive salaryDental insuranceEmployee discountsFlexible scheduleHealth insurancePaid time offTraining & developmentA Studio Operations Manager for a Pilates studio oversees the daily operations of the studio portfolio while driving growth marketing effec...