Business Support Officer, Health & Benefits

WTW

Job Location:

Hanoi - Vietnam

Monthly Salary: Not Disclosed

Posted on: 5 days ago

Vacancies: 1 Vacancy

Job Summary

Description

The role

Strictly follow the Broker Manual to provide the highest level of customer service to assigned clients including but not limited to:
Placement support: preparing quotation comparisons.
Contract management: preparing communication materials for clients; managing policy adjustments; preparing periodic claim reports during the policy year.
Claims support: providing guidance and assistance to individual insured persons on insurance coverage and claims preparation submission and resolution; escalating claim disputes to the manager for guidance and support.
Operations support: supporting the Account Manager as required.
Performother tasks assigned by the Team Leader Division Head or the Company.

Responsibilities

Qualifications

The Requirements

University degree - a degree in insurance or a health insurance certificate issued by the Insurance Development Institute under the Insurance Supervisory Authority is preferred.
Computer Literate MS-Word Excel Power Point
At least 01 years experience in insurance industry business support service or HR services
High integrity Initiative and critical sense ownership
Client-oriented innovative and critical sense
Be able to work under high pressure
Fluent in English & Vietnamese

An equal employer

Required Experience:

Unclear Seniority

DescriptionThe roleStrictly follow the Broker Manual to provide the highest level of customer service to assigned clients including but not limited to:Placement support: preparing quotation comparisons.Contract management: preparing communication materials for clients; managing policy adjustments; p...