IT Systems Engineer

We are looking for a proactive and values driven IT Systems Engineer to design secure and maintain business-critical systems. To work closely with QACE and QAC to support the following environments;

1. QAC Enterprises All Formats which is a transcription service with a separate IT infrastructure to maintain industry standards (e.g. PCI DSS ISO27001 Cyber Essentials).

2. Queen Alexandra Charity the wider organisation which includes QAC College (education environment).

While the primary focus is expected to be on QACE there may be periods where the emphasis shifts toward QAC working with the QAC IT team to provide technical expertise guidance and support depending on business needs.

Salary
41885.48 - 51717.12 p.a* (PP22 M9)
*Dependant on qualifications knowledge & experience.

Hours
37 hours per week/52 weeks per year
These hours would be actioned any time between 7.00am to 19.00pm
Participation in out of hours emergency work to support critical systems (out of hours work may include evenings and/or weekends).

Interview Date - Monday 11th May 2026

Systems
Build Administer harden upgrade troubleshoot and maintain key critical systems for QACE All Formats including;
o Firewall inc firewall policies
o Backup infrastructure
o Network Infrastructure (inc network segmentation)
o Servers (Hyper v Windows Linux)
o Cloud Services (e.g. Entra) o On prem Services (Active Directory SIEM Print Access Control CCTV)
o Perform hardware lifecycle tasks including OS installation and upgrades development security hardening and testing compatibility (Windows 11 Windows server NAS Network Infrastructure)
o Support cryptographic controls key management and secure certificate lifecycle
o Manage software licenses
o Operate controls aligned to PCI DSS/ISO27001 including:

o Access control least privilege role-based access
o Logging and monitoring of security events
o System hardening and vulnerability management
o Secure software lifecycle support
o Data protection and encryption in transit/at rest
o Secure configuration Baseline

Manage MFT (Multiple File Transfer) infrastructure.
Implement and enforce security policies (Group Policy EDR policies firewall Policies Access Control).
Manage patching vulnerability remediation and system upgrades in accordance with risk and change control policies.
Maintain evidence for audits: including documentation and Standard Operating Procedures configuration baselines change records access reviews vulnerability scan results penetration test reports network diagrams dataflow maps asset inventories.
Work with vendor/third party services to meet business requirements.
Perform software lifecycle tasks including software installation and upgrades development security hardening and testing compatibility.
Designing and maintaining Business Continuity and Disaster Recovery arrangements including 6 monthly test of the DR solution in Droitwich.

Operations & Service Excellence
Own incident/problem/change management
Lead QACE troubleshooting root cause analysis and corrective actions.
Undertake remediation work in line with assessment outcomes
Develop runbooks SOPs and automation for repeatable auditable operations.
Monitor capacity performance and reliability; implement proactive improvements.
Participate in out of hours work for critical systems.

Collaboration & Documentation
Work with Security Compliance Manager on policies control design risk assessments control effectiveness testing audits log review/analysis and annual assessment planning.
Produce high-quality documentation: network diagrams data flow diagrams asset inventories control mappings Standard Operating Processes and build standards.
Share knowledge and expertise within the team by providing technical guidance and/or coaching/mentoring (relevant to skills/experience).
Assist Security Compliance manager with DR/BC planning and documentation.

Compliance & Governance
Adhere to Change Management Incident Management and Access Review processes.
Maintain accurate asset inventories data flow maps and network diagrams for scope validation.
Support annual PCI DSS assessment (ROC/SAQ) quarterly ASV scans and periodic internal/external pen tests.
Ensure evidentiary trails are complete reproducible and time bound (e.g. logs retained 1 year online 3 months per policy).

Other Duties
Adhere to the Charitys Health and Safety Policy at all times recognising responsibility for own safety and that of others.
Act at all times in accordance with the Staff Code of Conduct and QAC Values of Respect Excellence Enabling Collaboration and Inclusion.
Comply with all QAC policies and procedures.

QAC employees may be expected to undertake designated emergency response duties as part of their role. This includes:
Receiving appropriate training instruction and information to carry out emergency procedures safely and effectively.
Responding to emergency situations in line with organisational policies and procedures.
Supporting the organisations compliance with relevant Health and Safety legislation.

Safeguarding Statement:
Queen Alexandra Charity is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. Safeguarding is everyones responsibility and all staff and volunteers are required to act in such a way that at all times safeguards the health and wellbeing of our students/clients. Successful applicants will be subject to an enhanced Disclosure and Barring Service (DBS) check and two employment references.

Join our team at Queen Alexandra Charity!

Are you passionate about making a difference to the lives of students with special educational needs Do you thrive in an inclusive and supportive academic environment If so we want YOU to join our team. QAC has just gone through an exciting rebrand dealt with a period of swift growth and academic improvement and this is your opportunity to become part of a vibrant College that is moving forward and making a real difference to the lives and futures of our students.

The newly structured Queen Alexandra Charity Birmingham offers you the chance to have a positive impact as you join a committed group of colleagues in ensuring that all students achieve their aims and aspirations. We are dedicated to providing exceptional education and support to students with diverse learning needs and life experiences. Our specialist setting fosters an inclusive community where every student is valued supported and empowered to reach their full potential.

QAC offers a vibrant varied and enriching educational experience for both residential and day students. Our curriculum aims to maximise adult life independence and work opportunities for all students. Class sizes are designed to meet specific needs and support levels are high.

Joining our supportive team you will have the opportunity to:

Work closely with students with SEN to achieve their goals

Make a difference to the educational experience of young people

Be a voice for students and staff in specialist education

Foster a positive and inclusive learning environment promoting academic growth self-development and self-confidence

Develop your own skills aspirations and progress your career.

Our benefits include;

This list is not exhaustive and may be subject to review and/or change.

We look forward to receiving your application and knowing more about your qualifications skills
personal qualities and experience that you would bring to the role and to QAC. Please take time to
review the job description above.

Please upload a CV/Resume* with details of your full employment history (since leaving school
including education employment and voluntary work) including reasons for any gaps in
employment. This should also include a statement of the personal qualities and experience you
believe are relevant to your suitability for the post and how this meets the job description and
person specification requirements. Your CV/Resume* will be re-produced in a standard format by
the system (without personal identifiers) to assist us in our anonymised shortlisting process.
Under Section 7 of SVGA 2006 it is an offence to apply for the role if the applicant is barred from
engaging in regulated activity relevant to children. The Colleges Safeguarding Policies are
available here

As part of our commitment to safer recruitment and in line with updated guidance published in
September 2022 we will carry out an online search of all shortlisted candidates. This search may
enable us to identify any incidents or issues that have happened and publicly available for review
online which we may wish to explore with you in further detail during the interview process. As part
of your application we have asked you to provide the account names usernames and/or handles for
any social media platform that you use as well as the names of any websites that you own post on
or contribute to. A Google search will also be conducted. These checks will only be conducted if you
are shortlisted for interview. Please see our safer recruitment and selection policy for further
information.