Senior Product Manager C2B Bill Pay

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Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Senior Product Manager C2B Bill Pay is responsible for developing launching and managing bill payment solutions tailored to U.S. and Canadian commercial and corporate customers. The role aligns these solutions with the Banks profit and loss objectives. This position requires building a product strategy that prioritizes competitive functionality operational efficiency effective risk management and robust financial performance. Additionally the Senior Product Manager establishes and monitors key performance indicators (KPIs) to ensure the product portfolio meets targeted goals. The ideal candidate possesses experience in the development and deployment of biller direct bill pay receiver and bill pay consolidation services within the United States and Canada. The candidate should demonstrate expertise in crafting comprehensive product strategies analyzing market and technology trends collaborating with internal teams and external technology vendors and maintaining the banks bill pay products. Building strong business cases for investment is also a key responsibility.

Job Description:

• Recognized as a strategic thinker with significant in-depth and/or breadth of expertise in a complex field and knowledge of broader related areas
• Accountable for major functional areas with mass or niche products/segment suite and high levels of complexity and attributes
• Generally accountable for a significant product management area that typically has enterprise wide impact or accountability
• Enterprise or functional expert requiring broad managerial and deep specialized knowledge at the enterprise business regulatory and industry levels
• Senior specialist providing advisory services to executives business segment leaders and governs the requirements for own work
• May lead on product programs and projects on behalf of the business
• Solves unique and ambiguous problems with broad impact; typically oversees standards controls and operating methods that have significant financial and operational impact within the context of their own field
• Develops and maintains a robust understanding of the regulatory requirements customer market and industry to deliver product and process innovation to improve the value proposition
• Develops and implements products/policies and procedures in such a way that it enhances the end to end customer experience (including training enhancement and irritant reduction) while achieving business objectives
• Oversees and ensures the clear and effective delivery of products and services to the customer
• Acts as Subject Matter Expert for product-related inquiries
• May lead business plans leveraging Acquisition and Segments teams to increase new account growth and track P&L impact
• Liaises with partners (i.e. Marketing Phone Channel Retail) to understand industry and customer trends; analyzes challenges and identifies areas of opportunity through customer research focus groups and external secondary research; facilitates ideation sessions and builds necessary business cases for NPD identifying solutions and building stronger plans for growth
• Builds and maintains effective relationships with sales distribution key internal stakeholders and/or external partners to ensure that customer needs are considered in strategic decisions and in the development of options solutions and alternatives
• Leads and facilitates problem solving sessions with partners and vendors
• Designs end to end process for development implementation use reporting and feedback on developed products and segments
• Directs and coordinates market research to determine underlying customer needs input to development process
• Participates in the day to day management of the product(s) identifying and implementing product features and enhancements providing business case support of recommendations and assisting in the strategic development of new initiatives
• Adheres to enterprise frameworks or methodologies that relate to activities for own business area
• Delivers financial results for the product/product suite via operation of all available levers: pricing margin volume etc. creates and delivers business cases to achieve strategic business results (acquisition retention customer experience engagement and market share)
• Supports Senior Management as a subject matter expert for the product(s) portfolio through all forms of written and verbal presentations (product reviews planning and forecasting strategic review sessions)
• Conducts ongoing industry and competitive analysis to obtain market insights and ensure Acquisition Teams are kept informed of matters to be competitive and win in the marketplace
• Keeps current on emerging trends/developments and grows knowledge of the business related tools and techniques
• Refines product management strategies through detailed analysis of the P&L ongoing competitive research and review of marketing/risk management tactics
• Ensures effective product policies and processes are established to support business processes align with risk appetite
• Oversees product management deliverables within budget and as per the approved product plan working with business partners to develop the content of those deliverables
• Champions the development of the annual business plan and the monthly/quarterly forecast process
• Contributes to and supports partner led projects as identified
• Participates and collaborates on initiatives with internal and external service providers (IT operations legal compliance marketing etc.) to ensure the product meets TDBG objectives and standards
• Identifies and manages risks (market credit operational) associated with the product/segment
• Develops/maintains productive working relationships with distribution channel owners
• Is knowledgeable of and complies with Bank and Industry Codes of Conduct
• Maintains a culture of risk management and control supported by effective processes in alignment with risk appetite

Education & Experience:

• Undergraduate degree or product certificate and/or
• 10 years relevant experience
• Previous Product experience required
• Experience in leading strategy strongly recommended
• Advanced knowledge of and ability to conduct product research product analysis and development forecasting pricing competitive intelligence
• Knowledge of current and emerging competitor and market trends
• Advanced ability to lead plan implement and evaluate program/project activities to ensure completion of product initiatives
• Ability to forecast and contribute to strategic direction of the product management function and provide advice to senior leadership
• Ability to establish goals and objectives that support the strategic plan
• Skill in mentoring coaching and performance management
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships across teams and functions
• Ability to work successfully as a member of a team and independently
• Ability to exercise sound judgement in making decisions
• Ability to analyze organize and prioritize work while meeting multiple deadlines
• Skill in preparing and managing budgets and P&L
• Knowledge of and/or skill in using analytical software tools data analysis methods and reporting techniques
• Skill in using computer applications including MS Office
• Ability to handle confidential information with discretion

Employee/Team Accountabilities:

• Participates fully as a member of the team supports a positive work environment that promotes service to the business quality innovation and teamwork and ensures timely communication of issues/points of interest
• Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit
• Participates in personal performance management and development activities including cross training within own team
• Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
• Contributes to team development of skills and capabilities through mentorship of others by sharing knowledge and experiences and leveraging best practices
• Leads motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships
• Contributes to a fair positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for your business area/function and the bank both internally and/or externally

Who We Are:

TD Securities offers a wide range of capital markets products and services to corporate government and institutional clients who choose us for our innovation execution and experience. With more than 6500 professionals operating out of 40 cities across the globe we strive to make every interaction product and experience remarkably human and refreshingly simple. Our services include underwriting and distributing new issues providing trusted advice and industry-leading insight extending access to global markets and delivering integrated transaction banking 2023 we acquired Cowen Inc. offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise while growing our strong diversified investment bank.

Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):