Training Audit and Compliance Associate

About Us:

VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need strengthening families and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs Upward Bound college prep programs veterans services homeless shelters low-income housing program as well as drug and alcohol rehabilitation. Learn more at .

PAY RATE: $27.07 - $28.50 Per Hour

BENEFITS: VOALA offers competitive medical dental vision and retirement benefits.

JOB SUMMARY AND PURPOSE

As part of the Learning & Development team the Training Audit and Compliance Associate will generate reports from the LMS and other data sources build and maintaining training dashboards liaise with programs to promote training completion and provides administrative and logistical support for the Learning and Development team.

DUTIES AND RESPONSIBILITIES

• Using the Learning Management System (LMS) of the organization generate training reports and monitor training completion.
• Build training dashboards for LMS team and Program use.
• Regularly liaise with Program leaders to track training completion.
• Liaise with HR Compliance team regarding training completion assist with gathering documents for audits
• Stay abreast of developments in training compliance regulations including but not limited to state societies state boards and other regulatory agencies ensuring operating manuals and procedural documents stay current when regulations change
• Oversee completion of new hire training requirements and support new employees with navigating the firms professional development and compliance policies and procedures including educating staff on regulatory agency requirements and facilitating training sessions for staff on compliance topics
• Support short- and long-term compliance projects
• Provides administrative support of the Learning Management System including:
  • Adding courses to the LMS course catalog
  • Assigning courses to learners ensuring learners have required log-ins
  • Following-up with learners instructors and/or management based on report information
  • Ensuring the LMS systems course information and other types of information are always current
  • Collaborating with HR to ensure employees are added to learning paths as necessary based on hiring promotions etc.
  • Support with building and maintaining training dashboards and other data sets
• Running scheduling and reviewing reports

Learning and Development Team Administrative and logistical support:

• Assists with the training team scheduling and logistics including (but not limited to):

• Scheduling and/or booking training rooms in both in-house and rented locations
• Printing and coordinating the distribution of training materials
• Arranging food and beverage service for trainings
• Gathering feedback from trainers and trainees after training sessions
• Maintaining up-to-date training records and database(s)
• Overseeing the inventory and ordering of training products and supplies
• Validating that trainees have log-ins for training systems

• Other tasks as directed by Learning and Development Senior Manager

ESSENTIAL DUTIES

• An essential function of this position requires incumbents to report to the office
• Works with LMS team and programs to ensure training completion data is up to date; develops and retains expertise on operations of LMS; monitors organizational use of LMS
• Liaise with HR Compliance team regarding training records
• Liaise with Program Leadership regarding training completion
• Assist Administration of LMS including creation and maintenance of training dashboard
• Assists logistics and administration of Learning and Development Team including:
• Scheduling and/or booking training rooms in both in-house and rented locations
• Printing and coordinating the distribution of training materials
• Gathering feedback from trainers and trainees after training sessions
• Maintaining up-to-date training records and database(s)
• Overseeing the inventory and ordering of training products and supplies
• Creates reports of usage and effectiveness of LMS works with programs to market LMS and identify new courses required
• Other duties as required and is subject to change at any time.

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community all employees are considered Mandated Reporters and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance background check including criminal history personal references employment and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult uncooperative and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness mental-illness substance abuse recently released from incarceration and other challenges

EDUCATION:

• Associates Degree in Data Management or related field (or a combination of experience and education of 2 years)

EXPERIENCE:

• Two years of experience in Data Management work environment as an administrative assistant or other similar role.

PREFERRED QUALIFICATIONS:

• Experience in a training environment
• Familiarity with social services and related issues
• Skill in use of database applications
• Strong computer skills (including typing emails software use) Excel and PowerPoint.
• Familiarity with UKG
• Bilingual (Spanish) preferred.

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you including terminating your employment