Part-time Passport AgentCustomer Service Representative

Schedule: 20-25 hours per week 9am-6pm Monday/Wednesday/Friday and Saturday 9am-1pm (required)

*SPANISH SPEAKING PREFERRED.

SUMMARY

Under the general supervision and direction of the City Recorders Office performs customer service and coordinates passport acceptance services.

SUPERVISION EXERCISED

None.

ESSENTIAL DUTIES

• Answer and direct a high volume of phone calls related to City services.
• Receive and sort all incoming mail and prepare outgoing mail.
• Coordinate taking passport photos acceptance services including responding to questions about passport processing delivering passport applications to the post office and tracking passport applications.
• Stay informed of changes to the passport acceptance process and shares updates with other passport agents.
• Receive payments and process receipts for services.
• Reconciles receipts each day and prepares deposit for the Treasurers Office.
• Performs administrative support duties as assigned.
• Perform other related duties and responsibilities as assigned.

MINIMUM QUALIFICATIONS

Education: High school diploma or GED.

Experience: One year of customer service office support or office administrative assistant experience.

Certifications/Licenses:

• Valid Utah Drivers License
• Must pass U.S. State Department regulations and be certified as a passport agent within two weeks of hire.

KNOWLEDGE SKILLS AND ABILITIES

Knowledge of:

• Correct use of the English language.
• Proper grammar spelling and punctuation.
• General use of a personal computer software 10-key calculator phone copy machine internet and document imaging scanner.
• Modern office practices and procedures.

Skill with:

• Following verbal and written procedures and instructions.
• Maintaining a congenial working relationship with public staff and other agencies.
• Working well under high pressure situations.

Ability to:

• Communicate effectively both verbally and in writing.
• Exercise good judgment flexibility creativity and sensitivity in response to changing situations and needs.
• Maintain a positive professional and empathetic attitude toward customers at all times.
• Stay calm under pressure.
• Apply tact and judgement to deal with and influence people.
• Maintain confidentiality of documents and information.

WORKING CONDITIONS AND PHYSICAL DEMANDS

Work in a standard office environment which includes reaching bending sitting standing talking hearing and listening. Ability to work a flexible schedule including evenings and Saturday work as required.

Required Experience:

Unclear Seniority