Site: The Brigham and Womens Hospital Inc.

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary
Responsible for overseeing administrative functions and operations and ensuring efficient and effective delivery of administrative support services to clinical and non-clinical departments. This position will manage administrative staff coordinate office operations optimize processes and maintain compliance with organizational policies and healthcare regulations.
Does this position require Patient Care
No
Essential Functions

Oversee daily administrative operations including office management scheduling record-keeping data entry and clerical support.
Develop implement and maintain standard operating procedures (SOPs) to ensure consistent and efficient administrative practices across the organization. Monitor and optimize administrative workflows to improve efficiency reduce costs and enhance service delivery.
Supervise train and develop a team of administrative professionals including receptionists clerks coordinators and office assistants. Ensure that staff are well trained on organizational policies customer service standards and healthcare compliance requirements.
Ensure compliance with healthcare regulations organizational policies and data privacy standards in all administrative activities. Develop and maintain policies and procedures related to administrative services ensuring compliance with local state and federal regulations.
Conduct regular audits and assessments to identify and address potential compliance risks.
Collaborate with clinical financial HR and other departments to ensure seamless administrative support and alignment with organizational goals. Serve as a liaison between administrative services and other departments to address operational needs resolve issues and support cross-functional projects.
Ensure that administrative staff provide exceptional customer service to patients visitors and internal stakeholders. Handle escalated customer service issues complaints and inquiries to ensure timely and satisfactory resolution.

EducationBachelors Degree Healthcare Management required or Bachelors Degree Related Field of Study requiredCan this role accept experience in lieu of a degreeNoLicenses and CredentialsExperienceExperience in healthcare administration or closely related role 5-7 years required and Experience in a supervisory or leadership role 2-3 years requiredKnowledge Skills and Abilities- Strong organizational communication and leadership skills. - Excellent problem-solving decision-making and conflict-resolution abilities. - Proficiency in Microsoft Office Suite and familiarity with healthcare management software. - Familiarity with relevant healthcare regulations including the Health Insurance Portability and Accountability Act to ensure compliance and maintain patient confidentiality. - Familiarity with the healthcare industry hospital operations and medical terminology is important for effectively understanding and addressing customer inquiries. - Ability to motivate and inspire staff to provide exceptional customer service while maintaining productivity and efficiency. - Dedication to providing exceptional customer service and ensuring a positive experience for patients visitors and other stakeholders.

Schedule: Sunday through Thursday
Hours: 11:00 PM 7:30 AM
Shift: Overnight

Onsite

15 Francis Street

40

Regular

Night (United States of America)

Pay Range

$86611.20 - $126027.20/Annual

Grade

8

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

2200 The Brigham and Womens Hospital Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework