Director, Payments Operations

Were hiring at Pitney Bowes where top talent builds meaningful careers and lasting impact. We Move fast Deliver excellence and Win togetherthats The Pitney Bowes way. Here how we work matters just as much as what we achieve.

Were looking for people who:

• Act with urgency accountability and purpose

• Deliver high quality work with consistency and pride

• Collaborate effectively and elevate those around them

• Focus on outcomes that drive impact and growth

Job Description:

You Are

A Director Payments Operations who leads the modernization scaling and daily performance of Pitney Bowes endtoend payments ecosystem. You own customer payment processing and application postage and shipping funding flows reconciliation automation delivery and the operational relationships with both Citizens Bank and PB Bank. Operating in a matrixed environment you drive disciplined transformation operational excellence and a highperformance culture across a specialist crossfunctional team.

You Will

• Lead Payments Transformation Oversee the endtoend evolution of payments operations from customer payments into PB to funding of postage and shipping products.

• Build a MultiYear Roadmap Scale payments services with improved speed reliability and customer experience across all channels.

• Deliver Automation & Efficiency Identify and implement automation opportunities that reduce manual effort and error rates.

• Serve as Payments SME Influence product technology and commercial decisions with deep payments expertise.

• Improve Customer Experience Drive measurable CX improvements across all payments touchpoints from initiation through reconciliation.

• Establish CX Metrics Build feedback loops and KPIs to continuously monitor and enhance the payments journey.

• Partner CrossFunctionally Work with Customer Support Product and Technology to resolve systemic issues and embed improvements.

• Oversee Daily Payments Processing Ensure accuracy timeliness and compliance across all payment types.

• Own Reconciliation Maintain financial integrity and resolve discrepancies promptly.

• Define Controls & SLAs Maintain operational controls SLAs and escalation frameworks.

• Monitor KPIs Track performance cash flow metrics and risks; report to senior leadership.

• Manage Banking Partnerships Lead operational relationships with Citizens Bank and PB Bank ensuring compliance and performance.

• Run Governance & Issue Resolution Lead forums reviews and escalations with banking partners.

• Stay Current on Regulation Ensure operations comply with legal regulatory and risk frameworks.

• Lead a HighPerformance Team Set direction build capability and foster an inclusive accountable culture.

• Recruit & Develop Talent Attract and grow specialist payments operations professionals.

You Bring

• Leadership Experience in Payments Background in payments operations financial services or regulated environments.

• Transformation Track Record Proven success delivering automation process improvement and scalable capabilities.

• Deep Payments Knowledge Expertise in payment rails reconciliation funding flows and banking compliance.

• Bank/Fintech Partnership Experience Experience overseeing thirdparty banking or fintech relationships with regulatory accountability.

• Strong People Leadership Ability to lead leaders in a matrixed crossfunctional environment.

• Executive Communication Skills Skilled at engaging stakeholders at all levels.

• CustomerCentric Mindset Experience embedding CX improvements into operational processes.

• Operational Agility Ability to manage multiple priorities in fastmoving evolving environments.

Preferred

• B2B Payments Experience Exposure to B2B payments postage/shipping funding or SaaSadjacent financial operations.

• Regulatory Familiarity Understanding of OCC FDIC and statelevel frameworks relevant to nonbank partners.

• Platform Experience Familiarity with ERP or payments platforms (FIS Fiserv Stripe etc.).

Compensation:

The wage range for this position is $170000-$180000 per year with the actual pay dependent on your skills experience and location as they relate to the job requirements. This role is eligible for an annual performance bonus.

Location:

We are open to candidates outside daily commuting distance provided they can be onsite in Shelton CT 12 days per month for key leadership operational and bankingpartner touchpoints.

We will:

Provide the opportunity to grow and develop your career
Offer an inclusive environment that encourages diverse perspectives and ideas
Deliver challenging and unique opportunities to contribute to the success of a transforming organization
Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race color sex religion national origin age disability (mental or physical) veteran status sexual orientation gender identity or any other consideration made unlawful by applicable federal state or local laws.

All qualified applicants including Veterans and Individuals with Disabilities are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.