Enterprise Applications Administrator

Department/Program Summary

The Technology & Office Services team supports organizational performance by providing secure reliable and effective technical solutions. The team oversees enterprise systems software lifecycle management integrations data quality hardware/software procurement help desk support and the protection of organizational data assets. Technology & Office Services works in close partnership with business units across the organization to identify needs streamline processes and enable innovative data-driven operations.

Job Summary

The Enterprise Applications Administrator is responsible for the functional administration configuration and continuous improvement of GMFs enterprise software ecosystemincluding CRM platforms financial/ERP systems marketing technology communication and collaboration tools grants management systems and other enterprise applications.

This role blends enterprise application administration IT project management and business analysis ensuring that systems are reliable secure scalable and effectively aligned with organizational needs. The Administrator plays a critical part in software evaluation implementation process optimization data integrity and cross-departmental solution design.

Essential Duties & Responsibilities

• Serve as the primary administrator for GMFs enterprise applications across CRM ERP/finance grants management e-commerce marketing platforms collaboration tools and related systems.
• Install configure update and maintain enterprise software modules and integrations.
• Manage user accounts permissions roles and application access controls.
• Perform routine system health checks data quality monitoring and performance optimization.
• Provide advanced escalated support for complex tickets from the service desk
• Lead and manage IT projects including software evaluations application upgrades new system implementations enhancements and cleanup initiatives.
• Create and maintain project plans schedules documentation and risk assessments.
• Coordinate communication among vendors technical teams and business stakeholders.
• Oversee testing training deployment and post-implementation review phases.
• Ensure timely delivery of project milestones and alignment with organizational goals.
• Partner with departments to gather requirements document business processes and identify opportunities for workflow improvement or system optimization.
• Develop functional specifications and translate business needs into technical configurations or project scopes.
• Evaluate system functionality to support business decisions and propose solutions or enhancements.
• Collaborate with data specialists to track KPIs and create recurring or ad-hoc performance reports.
• Support and maintain integrations across enterprise systems using APIs webhooks and automation tools.
• Work with vendors and internal teams to ensure integrations are stable secure and well-documented.
• Participate in automation initiatives using platforms such as Microsoft Power Automate.
• Create and maintain documentation including system guides configuration logs process workflows and user knowledge base articles.
• Provide training to staff on enterprise applications new features and best practices.
• Contribute to organizational data governance and application-related policy development.

Internal/External Contacts

• Technology & Office Services team daily
• GMF staff daily or as needed
• Vendors consultants and implementation partners daily or as needed

Autonomy and Responsibility

• Operates with significant independence while managing enterprise applications and complex projects.
• Exercises sound judgment in evaluating system changes recommending improvements and prioritizing initiatives.
• Handles sensitive and confidential information with discretion and professionalism.

Knowledge and Skills Required

• Minimum 3 years of experience in enterprise application administration systems management or related IT roles.
• Strong project management experience including planning coordination and execution.
• Experience administering CRM systems financial/ERP systems and collaboration platforms.
• Ability to analyze workflows gather requirements and design system configurations.
• Experience with automation tools such as Microsoft Power Automate.
• Familiarity with APIs integrations and modern system connectivity methods.
• Strong communication customer service and cross-functional collaboration skills.
• Ability to manage multiple priorities and deliver timely results in a fast-paced environment

Education & Certifications

• Bachelors degree in a technology-related field or equivalent experience.
• PMI certifications (CAPM PMP or equivalent) preferred.
• CRM platform certifications preferred.

GMF is an Equal Opportunity Employer.

If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiry to