Business Analyst II

Systems Analyst (Remote)

About this role:

We are seeking an experienced Systems Analyst to support and analyze business-critical applications while ensuring strong operational controls system stability and regulatory compliance. This role requires hands-on experience technologies and SQL along with a solid understanding of ITSM processes SOC compliance IT General Controls (ITGC) audit readiness and incident management.

About Conduent:

Through our dedicated associates Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive make a difference and be part of a culture where individuality is noticed and valued every day.

Responsibilities:

• Analyze business and system requirements and translate them into functional and technical specifications
• Support and enhance applications built and SQL Server
• Act as the first point of contact for system and application issues performing initial analysis and coordinating resolution
• Raise track and manage incident tickets while ensuring SLA adherence and root-cause documentation
• Lead and coordinate incident management including prioritization escalation and stakeholder communication
• Effectively communicate and respond to escalations ensuring timely resolution and client satisfaction.
• Participate in Change Advisory Board (CAB) meetings and ensure proper change governance
• Manage and process user access requests in line with access control policies
• Support SOC 1 and SOC 2 activities including control execution tracking and evidence collection
• Assist with audit readiness and respond to internal and external audit requests
• Maintain issue trackers risk logs and audit findings through closure
• Create and maintain application support related documentation and DLPs
• Act as liaison between business SOC audit and IT operations teams
• Prepare reports dashboards and status updates for leadership

Requirements:

• Bachelors degree in Computer Science Information Technology or equivalent experience
• 68 years of experience as a Systems Analyst or similar role
• Strong experience technologies (C# )
• Strong experience with SQL Server
• Working knowledge of ITSM processes (incident problem change management)
• Experience supporting SOC audits ITGC controls and access management
• Knowledge of Linux and/or Oracle is a plus

Flexible Working

At Conduent we value individuality and flexible working this role you can expect:

• Remote Work: Enjoy the flexibility of working from home whileoptimizingyour work-life balance.

Working for You

We offerperksand rewards designed to support you:

• Health & Welfare Benefits:Comprehensive plans tailored to your needs effective from day one.
• Retirement Savings:Robust programs to help you secure your financial future.
• Employee Discounts:Access to a wide range of discounts on merchandise services travel and more.
• Career Growth Opportunities:Paths for advancement within a global organization.
• Paid Training:Learn while you earn with award-winning learning platforms.
• Paid Time Off:Competitive PTO packages to help you recharge.
• Great Work Environment:Join an award-winning culture that values diversity and inclusion.

Join Us:

At Conduent we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join usyoullfind opportunities to:

• Bring your authentic self to work every day.
• Grow and thrive both personally and professionally.
• Make a meaningful impact with our clients in our communities and for the millions of people we serve.

With over 50000 associates in 24 countriesyoullbe part of a global teamthatsshaping the future for the company and for yourself.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based onvarious factorsincluding but not limited to location experience and addition to base pay this position based on businessneed may be eligible for a bonus or addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays andpaid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $51975- $67500