Retail Team Leader Campus Services 107146 Grade 3

Position Details

Campus Services

Location: University of Birmingham Edgbaston Birmingham UK

Full time starting salary is normally in the range 25977 to 27506

Grade: 3

Full Time Permanent

Closing date: 4th May 2026

Our offer to you

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years andweare equally proud to be recognised as a leading global want to attract talented people from across the city and beyond support them to succeed and celebrate their success.

We are committed to helping the people who work here todevelopthrough our sector-leading Birmingham Professional programmewhichprovides allprofessionalservices staff with development opportunities and the encouragement to reach their full almost 5000professionalservices jobs in a wide-range of functionsin Edgbaston andin our campus inDubai there are plenty of opportunities foryou to be able to develop yourcareer at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas innovation and warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we areand how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees andtothe success of the University and depending on the role we offer avarietyof flexible working arrangements. We therefore welcome discussions on all forms of flexible addition you will receive a generous package of benefits including 40 dayspaid holidaya year one paid day a year for volunteering occupational sick pay and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus including main bus routes and a train station on campus we have a state-of-the-art sports centre with pool shopsplaces to eat and drinkour own art gallery museum and botanical gardens.

Find out more about thebenefits of working for the Universityof Birmingham

Background

Department overview

Campus Services (CS) employs over 1000 staff with a turnover exceeding 65m in the last financial year. CS plays a key role in the quality of the student staff and visitor experience providing services across diverse areas such as the Universitys sporting facilities food and beverage cleaning conferencing hotel operations day nurseries Portering post branded and own-brand retail outlets visitor services and attractions (e.g. Winterbourne House & Gardens) student housing transport waste disposal and recycling. CS is a highly commercial organisation operating within the University context and has an ambitious strategic agenda in terms of growing our service profile across both our Birmingham and Dubai campuses.

The Food Beverage and Retail team run over 25 retail outlets on campus at The Exchange Winterbourne and Vale Village alongside all hospitality and delivered catering for the university. From hairdressers to bookshops opticians and supermarkets we manage a diverse range of shops and services that cater to the daily needs of students staff and visitors.

As part of Campus Services the Business and Operations department offers a variety of outlets to staff students and visitors across campus and also in student accommodation from small coffee shops to large also provide hospitality services for conferences and events held on campus and further afield.

Role Summary

You will be responsible for supervising a team within a busy campus convenience supermarket ensuring top-notch customer service effective merchandising stock management delivery coordination cleanliness safety adherence and the seamless operation of daily activities. You will guide retail assistants manage shift operations uphold store standards and handle necessary administrative tasks. To make efficient use of resources you may also be asked to lend a hand in other retail areas within the department or the broader University.

Main Duties

Customer Service

• Greet and serve customers in a professional responsive courteous friendly manner including answering queries and dealing with situations that arise to deliver the highest level of customer service.
• Deliver the highest level of customer service through proactive supervision of your team. You will be able to react to situations as they arise adapting the service as necessary. Responsible for the shift planning staff rotas and referring any concerns to line manager(s).
• Oversee the customer experience on shift ensuring staff provide prompt support and maintain excellent service standards.
• Building rapport with customers whenever possible and encouraging customer feedback.
• Ensure that a high standard of presentation is consistently maintained at all times including that of your team.

Business Requirements

• Ensure stock is merchandised to agreed standards (planograms product rotation faceup tidy shelves).
• Monitor product quality particularly chilled fresh and datesensitive items ensuring goods are rotated correctly and removed when out of date.
• Receive check and process deliveries ensuring accuracy against delivery notes and appropriate storage (ambient chilled frozen).
• Place accurate replenishment orders to maintain availability and range integrity as directed by your manager.
• Support monthly stocktakes and ensure results are recorded accurately and in line with procedures.
• Monitor and record waste shrinkage damages and dateexpired stock in accordance with policy.
• Report equipment faults (e.g. refrigeration shelving handheld devices) and take appropriate immediate action to ensure safety and minimise disruption.
• Ensure the team adheres to all food safety health & safety HACCP COSHH and manual handling requirements relevant to a retail food environment.
• Support the safe and compliant use of store technology (selfcheckouts handheld scanners stock management systems).
• Open and close the supermarket following security and operational procedures ensuring the site is secure at all times. (No cash handling required.)
• Ensure compliance with the sale of alcohol and all age restricted products.

Team Work

• Motivate the team to increase sales by upselling products and encourage them to make recommendations to improve the standards of service.
• Motivate staff to maintain high retail standards and encourage product knowledge and customer engagement.
• Promote the outlet and related events ensuring all point of sale equipment is used correctly.
• Participate in training and development activities as required.
• Maintain a professional working relationship with all members of staff including the wider University Catering Management Team.
• Carry out job chats and Performance Development Reviews (annual) with the team members. Working with the Catering Management Team identify any training needs for the team.
• Support staff by positively reinforcing successful performance and coaching staff to improve where needed.
• Attend all team briefs/training and departmental meetings as required.
• Be actively involved in an annual personal development review with your line manager.
• Undertake any other reasonable duties or requests (other than those stated in the job description) as requested by a senior member of staff including driving UoB vehicles when required (where you have a clean driving license).
• In the absence of the catering management team you will deal with immediate issues of team performance in line with the relevant HR procedures reporting any major issues to your manager(s).
• Treats everyone with dignity and respect supporting equality and valuing diversity.
• Monitor staff absence completing sickness returns and maintaining appropriate records.

Operational requirements

• Annualised Hours - Operational windows will vary by business unit/activity and hours are as required based on a 35 hour week 7/365operation (BH and Closure days) on a rota basis includes weekend and evening work activities to align with Campus Services and University.
• To undertake works activities across all UoB campuses as requested that are commensurate with the grade and role activities to support the Division and wider UoB activities.

Required Knowledge Skills Qualifications Experience

• Demonstrate a sufficient level of literacy. This can be evidenced by achieving Mathematics and English GCSE (or equivalent level 1 qualifications) or by demonstrating relevant work experience evidencing the skills and ability to undertake the role
• Proven experience of working in a food and beverage environment including ordering of food stuffs and compiling work schedules for other team members
• A current Food Safety level 2 or 3 certificate Personal License and NVQ Food Preparation/Service is desirable but full training will be provided
• Knowledge of the following is essential: Health and Safety at Work Act Hazard Analysis and Critical Control Points guidance Control of Substances Hazardous to Health guidance and a relevant Manual Handling course
• Excellent communication and interpersonal skills with the ability to work on an individual basis and also within a team
• Ability to present in a smart way uniform will be provided for this purpose
• Experience of resolving day to day problems is essential
• Full clean driving license desirable
• Work patterns may vary so a flexible approach to working hours and days is essential
• Ability to learn and understand how diversity considerations affect own area (e.g. dietary requirements/dress code)

Dimensions

You will supervise team members and support their development and assist managing in achieving set budgetary targets.

Planning and organising

You will assist managers in ensuring that the service/facility is fully-set up ready for opening or will need to plan and schedule your workload and that of the will be required to ensure stock levels are maintained to match customer demand.

Problem solving and decision making

Working independently you will be expected to manage customer complaints storage of stock and stock rotation accurately completing records and organise staff rotas. You will be able to refer to managers for assistance in dealing with more complex customer complaints issues with staff performance and supplier or equipment issues.

Internal and external relationships

You will work with a wide range of people including University staff students and the general will also work with your team managers and suppliers.

Informal enquiries to Peter Kelland email:

View our staff values and behaviourshere

Use of AI in applications:We want to understand your genuine interest in the role and for the written elements of your application to accurately reflect your own communication style. Applications that rely too heavily on AI tools can appear generic and lack the detail we need to assess your skills and experience. Such applications will unlikely be progressed to interview.

We believe there is no such thing as a typical member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability which is a key part of our strategy. You can find out more about our work to create a fairer university for everyoneon our website.