Manager Data & Donor Operations

Full-time Monday-Friday 9AM-5PM

TheOrganization

Since1981 Ronald McDonald House Toronto has served as a place to call home forfamilies with seriously ill children undergoing treatment. Ronald McDonaldHouse Toronto encompasses a House for 81 families in downtown Toronto and sevenFamily Rooms in hospitals across the Greater Toronto Area and in Sudbury. Thefamilies we serve come from throughout Ontario across Canada and around theworld.

Every day at Ronald McDonald House Torontofamilies with seriously ill children find a place to stay a meal to share anda community that understands what theyre going through.

Behind every one of those moments issomething less visiblebut just as critical: the generosity of thousands ofdonors and the systems that ensure their support is honoured acknowledgedand put to work.

Thatswhere you come in.

We are looking for a ManagerData & Donor Operations who sees more than data points and transactionsyou see storiesrelationships and impact. You understand that when systems run welldonors feel valued teams make better decisions and organizations can do moregood.

Thisis an onsite role for someone who thrives at the intersection of datasystems and purposeand wants to build something that truly matters.

The Role

Reporting to ChiefDevelopment Officer the Manager Data & Donor Operations serves as theorganizational lead for donor data systems and gift processing operations atRonald McDonald House Toronto

As Ronald McDonald House Toronto continues to grow andevolve so does our approach to fundraising. Following our expansion inOctober and the increasing evolution of our fundraising efforts we areinvesting in the people systems and strategies that will support our nextchapter. This newly created Manager Data & Donor Operations role reflectsthat commitmentbringing in a dedicated expert to strengthen our datainfrastructure elevate donor experience and enable more strategicinsight-driven fundraising.

This is an opportunity tobuild and shape how donor data and gift processing support a high-impactmission-driven organization. As the organizations Raisers Edge NXT lead youwill play a critical role in ensuring our systems processes and reporting notonly run smoothly but also actively driving better decision-making and a seamlessdonor experience. Working closely with finance and development you will helptransform data into strategy as we continue to scale our impact and deepen oursupport for families.

Key Responsibilities Include:

Lead our donor data ecosystem

• Act as the in-house expert for Rasiers Edge NXT ensuring its optimized reliable and future-ready.
• Maintain high data integrity across 25000 constituents
• Oversee integrations with platforms like CanadaHelps Raisely Benevity and United Way
• Own gift processing end-to-end
• Ensure accurate timely processing of 10000 gifts across multiple channels
• Oversee receipting acknowledgements and compliance with CRA requirements
• Partner with Finance on reconciliation and reporting

Turn data into insight

• Deliver reporting that informs strategy - from monthly dashboards to Board reports
• Analyze donor behaviour campaign performance and pipeline health
• Support leadership with actionable insights that drive revenue and engagement

Build smarter systems

• Identify opportunities for automation efficiency and scale
• Improve workflows across the donor journey - from gift to recognition
• Help shape a best-in-class environment that supports long-term growth

Enable your teammates

• Train and support fundraising staff on tools reporting and best practices
• Be the go-to problem solver for data systems and reporting challenges

QUALIFICATIONS

Ronald McDonald House Toronto understands that forany role its possible that no one person will possess all of the desiredqualifications. The following is an outline of the qualifications we believeare important to bring to the position and/or develop while in the role.

About You

You are a detail-oriented and systems-savvyprofessional with a passion for data integrity and operational excellence. Youbring deep expertise in donor databases ideally Raisers Edge NXT and thrivein environments where you can improve processes solve complex problems andturn data into meaningful insights. Collaborative and self-directed you aremotivated by supporting impactful fundraising efforts and enhancing the donorexperience through strong reliable systems.

Education & Experience

• 5-7 years of relevant experience including expert-level proficiency with Raisers Edge NXT and hands-on experience in Database View and NXT.
• Bachelors degree in Information Systems Business Administration Data Analytics or related field.
• Extensive high-volume gift processing experience across multiple channels.
• Experience in organizations with $5M annual fundraising revenue.
• Experience with database configuration systems integration or automation.
• Proven track record of producing complex reports for senior leadership and board governance.

Requirements KnowledgeSkills & Abilities

• Experience with integrated giving platforms (e.g. CanadaHelps Raisely Benevity)
• Strong understanding of fundraising operations including major gifts corporate partnerships and direct response.
• Advanced data skills including Excel query building and data visualization tools (e.g. Power BI is an asset).
• Knowledge of CRA receipting requirements revenue recognition and audit preparation.
• High attention to detail with the ability to manage multiple priorities and deadlines.
• Strong analytical and problem-solving skills with the ability to translate complex data into clear insights.
• Self-directed with the ability to work independently.
• Blackbaud certification or nonprofit technology credentials are considered an asset.

The successful candidate will needto undergo a successful reference check a satisfactory background check and an immunization process as per hospital policies.

What We Offer

At Ronald McDonald House Toronto youre not justtaking on a job; youre becoming part of a mission that makes a tangibledifference every day. As a Manager Data & Donor Operations youllplay a key role in helping families feel at home when they need it most. Youllhave the opportunity to work with compassionate people enhance your skill setand contribute to a life-changing cause.

In addition tomeaningful work that supports families during critical moments we offer:

• Impact: Your role directly contributes to the comfort and well-being of families during some of their toughest times.
• Supportive Environment: Access to our Employee & Family Assistance Program as well as a network of caring colleagues dedicated to making a difference.
• Competitive total rewards package including a hiring salary of $70000 - $80000 RRSP contribution group health and dental benefits coverage for mental health paramedical services and much more.
• Access to paid Wellness Days.

If youre looking to make a difference every dayin the lives of children and families submit your application today!

This posting is for an activevacancy that the organization is currently seeking to fill.

We do not use artificialintelligence (AI) or automated decision-making tools to screen assess orselect candidates.

Ronald McDonald House Toronto is anEqual Opportunity Employer.

Ronald McDonald House Toronto iscommitted to diversity and inclusiveness in the workplace and as an equalopportunity employer we are committed to establishing a qualified workforcethat is reflective of the diverse population and families we support.

We encourage applications frommembers of groups that have been historically marginalized including but notlimited to Aboriginal Indigenous Metis and Inuit peoples racializedgroups/persons of colour people with varying abilities members of visibleminority groups LGBTQ2S those who identify as women and otherequity-seeking groups.

When contacted for a jobopportunity please advise the People and Culture team of any accommodationneeded in accordance with the Accessibility for Ontarians with DisabilitiesAct 2005 and the Ontario Human Rights Code to ensure you have access to an equitableprocess. We request that you provide your accommodation request as soon asreasonably practicable. Any information received relating to accommodation willbe addressed confidentially.

Please visit our careers page to see more job opportunities.