Operations Manager

Shape the Future of Global Operations as our Next Services Operations Manager!

Are you a strategic leader ready to drive operational excellence on a global scale Trimble is looking for a Global Services Operations Manager to own the end-to-end reverse logistics lifecycle and lead a high-performing team. If you thrive on optimizing complex workflows leveraging AI-powered automation and delivering measurable impact across international markets we want to hear from you!

What Makes This Role Great

In this high-impact leadership position you will own the entire lifecycle of global service operations from warranty adjudication to complex reverse logistics. You will be the architect of seamless product dispositions and financial reconciliations directly influencing organizational cost savings and shaping a world-class service experience for a diverse global network.

Key Exciting Responsibilities

• Lead and develop a multinational team fostering a culture of continuous improvement while owning critical OKRs and performance management.

• Spearhead the end-to-end administration of warranty cases service orders and returns ensuring audit-ready data governance and precise validation.

• Drive global return inventory performance by optimizing refurbishment cycles controlling vendor spend and hitting aggressive margin targets.

• Revolutionize workflows by implementing AI-enabled automation to reduce cycle times eliminate rework and streamline escalation paths.

• Partner with cross-functional Sales Marketing and Fulfillment teams to resolve product failures and facilitate swift global shipments.

Essential Skills & Experience

• 5 years of leadership experience in warranty claims or reverse logistics management within a global or distributed team environment.

• Proven track record of optimizing complex workflows and using root-cause analysis to drive continuous improvement.

• High proficiency in CRM and ERP systems such as Salesforce and Oracle with a focus on data-driven decision-making.

• Strong communication and stakeholder management skills to navigate international regulations and diverse organizational interfaces.

Bonus Points For

• Advanced experience in AI-powered process automation and workflow transformation.

• Proficiency in additional languages to support our global colleagues and customers.

• Deep expertise in international export requirements and multi-regional fulfillment strategies.

Logistics

Location: Dayton Ohio (Onsite)

Travel Requirement: 15%

Why Youll Love Working With Us

At Trimble were not just a company that does goodwe are a team dedicated to making a tangible positive Real-World Impact. We build innovative solutions designed to solve the worlds most critical challenges. From construction sites to transportation hubs our work tangibly improves how people live build move and grow.

Youll work on projects that truly matter: Our purpose-driven culture means youll be helping to build and deliver solutions that make work faster safer and more sustainable for millions of people worldwide. Our impact is tangible from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a hidden gem. You will work with a collaborative supportive team that shares your purpose and fosters a genuine sense of belonging. Were a company of visionary pragmatists who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. Youll find an entrepreneurial spirit where success is often self-authored empowering proactive doers.

About Us:

Trimble is a global technology company that connects the physical and digital worlds transforming the ways work gets done. With relentless innovation in precise positioning modeling and data analytics Trimble enables essential industries including construction geospatial and transportation. Whether its helping customers build and maintain infrastructure design and construct buildings optimize global supply chains or map the world Trimble is at the forefront driving productivity and progress.

Global Services Operations Manager Reverse Logistics Warranty Management Supply Chain Operations People Leadership Salesforce Oracle Process Improvement Service Operations Logistics Management.