Operations Manager

Compensation Range: $65000 - $75000 yearly commensurate with experience

Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement tuition costs and text books.

Overview:

The Special Populations Hotel Operations Manager is the main contact for all physical operations within the facility including IT Office Services Purchasing and meal distribution and inventory. The Operations Manager will work in conjunction with outside vendors to ensure operational efficiency and will be the primary liaison between the program/organization and hotel staff. The Operations Manager will supervise a staff of five (3) Residential Aide Supervisors.

Responsibilities:

Primary:

• The Operations Manager monitors operations throughout the program and looks for ways to increase productivity and lower expenses.
• The Operations Manager will be in direct contact with the Senior Program Coordinator Director of Social Services the Director of Hotel Programs IT/Xerox and other managers within the organization.

Secondary:

• Supervise five (3) Residential Aide Supervisors.

Key Performance Indicators (KPIs)

1. Ensure that the programs vendor contracts are fulfilled and stay withing budget.
2. Maintain regular communication with the DHS Special Populations program team providing weekly program updates. Coordinate timely responses to evolving program needs and requirements ensuring effective engagement with vendors staff and clients.

Other functions that may be required with this position include:

• Create the schedules of the RA Supervisory staff to ensure there is 24-hour coverage at the program.
• Purchase and manage inventories of food and supplies.
• Schedule monthly staff meetings and provide guidance on changing policies.
• Ensure the safety security and integrity of all residents and guests as well as the physical environment of the facility.
• Conduct periodic facility walk-throughs.
• Act as primary liaison with hotel ownership
• Always provide excellent customer service and confidentiality.
• Communicate with the clinical staff on resident behavior as well as the care of those on the fragile list.
• Always enforce the Residential Code of Conduct and/or House Rules.
• Enthusiastically participate in advocacy and direct actions to end the twin crises of homelessness and HIV/AIDS.

Requirements:

• Bachelors degree preferred but not required as well as a minimum of three years of relevant experience in a social services setting that deals with HIV/AIDS homelessness mental health issues and/or substance use required.
• Willingness to work occasional overtime and offer flexibility regarding scheduling work time.
• Bi-lingual (Spanish) is strongly preferred.
• Ability to work with the homeless migrant population.
• Must be proficient in Microsoft Office (Word Outlook PowerPoint and Excel)
• Exemplary ability to manage multiple tasks using independent judgment and discretion.
• Ability to develop and maintain trusting relationships with a diverse range of stakeholders
• Ability to work in a team but also independently and accurately in a high-paced deadline-oriented environment.
• Ability to exercise discretion and tact in all interpersonal contacts and always maintain client confidentiality.
• Strong problem solving and conflict resolution skills
• Good communication skills both verbally and written including the ability to communicate with all levels of management and a variety of stakeholders.
• Deep understanding of harm-reduction practices.

Essential Physical Demands/ Working Conditions

• Special Populations Hotel Operations Manager position is one which requires the staff person to be present in the program site 100% of the time.
• Occasionally expected to de-escalate tense even hostile client situations

Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information such as social security numbers or bank account details over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine please contact us at

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York States first harm reduction-based OASAS-licensed outpatient drug treatment program. Other services include Health Home care management behavioral health and syringe exchange programs. A pioneer in the social entrepreneurship movement Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information visit

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing healthcare HIV prevention and treatment among other lifesaving services.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Required Experience:

Manager