Technical Business Analyst

Job Title:

Technical Business Analyst

Job Description

Were Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the worlds best brands today and into the future. Were solution-focused tech-powered intelligence-fueled. With unique data and insights deep industry expertise and advanced technology solutions were the intelligent transformation partner that powers a world that works helping companies become refreshingly simple to work interact and transact with. We shape new game-changing careers in over 70 countries attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrixs transformation data and technology services. We integrate world-class digital engineering creativity and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design powerful data and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team you will deliver strategic consulting design advisory services market research and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And were proud to be recognized with awards such as Worlds Best Workplaces Best Companies for Career Growth and Best Company Culture year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Job Title: Technical Business Analyst

Location: Omaha NE (Onsite - 5 Days a Week)

Job Overview: We are seeking a Highly analytical and technically fluent Technical Systems Business Analyst with 8 years of experience who can bridge business needs system behavior and engineering execution to join our team in Omaha. The ideal candidate will play a pivotal role in translating business needs into technical solutions ensuring seamless integration and functionality across our systems. This position requires onsite work five days a week.. This role involves understanding how systems work troubleshooting complex issues writing clear requirements and ensuring end to end delivery through close collaboration with users architects UX and development teams

Core Responsibilities:

Requirements & Backlog Definition

• Translate high-level business goals into epics features and user stories with clear acceptance criteria.
• Ensure requirements encompass workflows data integrations edge cases and user experience (UX) needs.

Systems Analysis & Troubleshooting

• Develop a comprehensive understanding of system behavior across applications and integrations.
• Investigate user issues through root cause analysis validate data and document findings in a structured actionable manner.

Agile Delivery Support

• Collaborate closely with engineering teams during refinement sprint activities and release planning.
• Provide continuous clarifications resolve ambiguities and facilitate smooth progress from development to deployment.

Domain Ownership & Independent Execution

• Assume full ownership of assigned product areas.
• Operate independently by prioritizing the backlog identifying gaps anticipating dependencies and advancing work with minimal oversight.

User & Stakeholder Communication

• Communicate frequently and clearly with users and stakeholders to ensure alignment and satisfaction.

Qualifications:

• Proven experience as a Technical Business Analyst or similar role.
• Strong understanding of Agile methodologies and system analysis.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Experience in translating business requirements into technical solutions.

The base salary range for this position is $ 92250 to 120000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location qualifications skills education experience and competencies. Benefits available to eligible employees in this role include medical dental and vision insurance comprehensive employee assistance program 401(k) retirement plan paid time off and holidays.

We The deadline to apply for this position is: 04/30/2026. This position is for an existing immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

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As part of the hiring process candidates may be required to undergo background screening and identity verification where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information where permitted by law. If biometric identifiers or biometric information are collected used or stored the Company will provide the legally required disclosures and obtain any required written consent prior to such collection and will handle such information in accordance with applicable biometric privacy laws and Company policies.

Physical and Mental Requirements
The employee is regularly required to operate a computer keyboard telephone/headset and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race color religion sex sexual orientation gender identity national origin age pregnancy or related condition disability status as a protected veteran or any other basis protected by law.

For more information regarding your EEO rights as an applicant please visit the following websites:

• English: welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment you require reasonable accommodation to participate in any stage of the application or interview process please let us know. Requests may be made by contacting . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

  Artificial Intelligence
  As part of our recruitment process we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes applications and other materials submitted to help us identify the best candidates for the role.

  Work Authorization

  In accordance with federal law only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

  For further information on available work states and Equal Employment Opportunity as an applicant please visit: NE Work-at-Home

  Language Requirements:

  Time Type:

  Full time

  
  Physical and Mental Requirements:
  
  The employee is regularly required to operate a computer keyboard telephone/headset and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

  Equal Employment Opportunity:
  
  

  Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race color religion sex sexual orientation gender identity national origin age pregnancy or related condition disability status as a protected veteran or any other basis protected by law.

  For more information regarding your EEO rights as an applicant please visit the following websites:

  English

  Spanish

  Accommodation:
  
  

  Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment you require reasonable accommodation to participate in any stage of the application or interview process please let us know. Requests may be made by contacting . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

  Artificial Intelligence:
  
  

  As part of our recruitment process we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes applications and other materials submitted to help us identify the best candidates for the role.

  Work Authorization:

  In accordance with federal law only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

  For further information on available work states and Equal Employment Opportunity as an applicant please click HERE