Manager, Division 1 & Ordinary

The Manager Division 1 & Ordinary provides direct leadership to the Division 1 & Ordinary team within the Client Management Centre (CMC) and serves as the sole direct report to the Division 1 & Ordinary Practice Lead who remains accountable for overall team results. The Manager will operate with a high degree of independence while working closely and collaboratively with the Division 1 & Ordinary Practice Lead to ensure priorities strategy and execution remain aligned. This role focuses on ensuring operational efficiency maintaining service standards supporting continuous improvement and providing guidance to team members.

Key Responsibilities

Team Operations & Support

• Manage the daily operations of the Division 1 & Ordinary team in collaboration with the Division 1 & Ordinary Practice Lead to ensure priorities strategy and execution remain aligned.
• Ensure timely and accurate completion of operational tasks in compliance with established service-level agreements and internal controls.
• Monitor team performance against defined targets and KPIs; escalate risks or issues to the Practice Lead.
• Provide recommendations and implement workload balancing process improvements and removing operational bottlenecks. Provide input regarding resourcing needs.
• Participate in continuous improvement activities by identifying pain points and proposing process enhancements.
• Support the implementation and adoption of new initiatives programs and operational procedures.

Team Leadership & Development

• Supervise and support the work of team members fostering an environment of accountability and collaboration.
• Conduct regular one-on-one meetings coaching sessions and performance discussions to support individual development.
• Conduct team meetings to update team members on best practices task related action plans and delivery expectations.
• Through scheduling organizing shift coverage and the approval of time off requests ensure proper coverage.
• Support recruitment onboarding and training of new staff within the team.
• Model professionalism and maintain high ethical standards.

Cross-functional Collaboration

• Collaborate with other functional teams within the CMC to ensure smooth handoffs and consistent service delivery.
• Communicate process updates challenges or operational changes to relevant internal stakeholders.

Qualifications & Experience

• Post-secondary education or related equivalent experience in an operational or service delivery environment; insolvency experience is strongly preferred though experience in financial services or legal support is also acceptable.
• 4 years of direct people management or team lead experience.
• Experience leading a lead a team independently using sound judgment to escalate issues as needed while managing day-to-day decisions autonomously.
• Strong organizational problem-solving and time management skills with the ability to manage multiple priorities.
• Familiarity with process documentation and continuous improvement methodologies.
• Strong interpersonal and communication skills (verbal and written).
• Comfortable working in a structured metrics-driven environment.

• Flexible work arrangements
• Vacation and wellness days
• Extended health and dental coverage as well as a virtual doctor plan
• Employee Assistance Program and mental health resources
• Company matching retirement savings plan
• Financial support for professional development
• Annual company events
• Exclusive access to perks and discounts

• If you require any accommodations throughout the recruitment processincluding alternate interview formats accessible materials or any other accommodationswe encourage you to contact us at