Bilingual Technical Support Specialist (French & English)

This is whereyour work makes a difference.

At Baxter we believe every personregardless of who they are or where they are fromdeserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today tomorrow and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together our community is driven by a culture of courage trust and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations and we hold each other accountable for delivering exceptional results.

Here you will find more than just a jobyou will find purpose and pride.

Your role at Baxter

As a Bilingual Technical Support Specialist this is where your technical expertise directly supports healthcare professionals and helps ensure lifesaving medical devices perform safely and reliably when patients need them most.

This is where you become a trusted problemsolverproviding expert guidance resolving complex technical issues and delivering a customer experience that reflects Baxters mission to save and sustain lives.

In this role your success is measured by the quality of support you deliver the confidence you build with customers and internal partners and your ability to resolve issues efficiently while maintaining accurate compliant documentation.

What youll be doing

• Provide technical support to customers and field service representatives via phone and email in a technical support help desk environment.
• Perform mechanical and electrical troubleshooting on Baxter medical devices to identify root causes and recommend appropriate solutions.
• Document and manage all capital customer interactions and capital field service work order requests using Baxterapproved contact management systems.
• Conduct customer followup activities to confirm issue resolution and close service interactions.
• Review create and track service part orders within the Order Management System including order fulfillment and delivery confirmation.
• Document and track engineering part returns for failure analysis in accordance with Baxter procedures.
• Support field service marketing and sales teams with technical input related to product releases upgrades modifications and technical documentation.
• Read and interpret technical service manuals technical bulletins blueprints and electrical schematic diagrams; travel within the U.S. and Canada for training as required.

What youll bring

• Bilingual proficiency in English and French (required).
• Bachelors degree in biomedical engineering Electrical Engineering or Mechanical Engineering (required).
• Handson technical experience gained through internships coop placements academic projects laboratory work or entrylevel technical roles.
• Exposure to electrical and mechanical systems through coursework labs or field experience including troubleshooting testing or diagnostics.
• Ability to read and interpret technical manuals service documentation blueprints and electrical schematic diagrams.
• Experience documenting technical issues service requests or project work using structured systems or tools (academic or professional).
• Familiarity with order management service documentation or inventory tracking concepts through coursework projects or work experience.
• Proficiency with Microsoft Word Excel and PowerPoint; ability to travel within the U.S. and Canada for training as required.

We understand that compensation is an important factor as you consider the next step in your career. At Baxterwe are committed to equitable pay for all employees and we strive to be more transparent with our pay estimated salary range for this position is $57664.00 - $86496.00 CAD annually which reflects base salary as wellas estimated target payout under the Management Incentive Compensation Plan. Individual pay will bedetermined based upon skills expertise and experience and the incentive which is contingent upon company andindividual performance outcomes. For questions about this our pay philosophy and available benefits pleasespeak to the recruiter if you decide to apply and are selected for an interview.

This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidatesto fill this open position. If you are interviewed for this position we will advise you within 45 days of the interviewas to whether or not you were successful in obtaining the position. Information submitted as part of the jobapplication process will be kept on file for 3 years from the date of submission in accordance with legislativerequirements.

As part of our recruitment process Baxter Corporation may use AI tools to assist screening candidates and assistin evaluating candidate qualifications. All final hiring decisions are made by the hiring manager and recruitmentteam.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams where fraudulent parties pose as Baxter employees recruiters or other agents and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself review our Recruitment Fraud Notice.