VIP Reservations Agent

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profile Job Location:

North Arlington, NJ - USA

profile Hourly Salary: $ 16 - 20
Posted on: 4 days ago
Vacancies: 1 Vacancy

Job Summary

VIP Reservations Agent

Schedule:Full time: Various Shifts Available including Overnight

Salary: Starting at $16 - $20 per hour based on experience

Sign-on Bonus Available

Position Overview:

Successfullyfulfill the clients transportation needs and enter that information correctly into the reservation or dispatch systems.

Responsibilities and Duties:

  • Responsible for answering incoming calls email requests and online booking requests for service from client.
  • Accurately input reservation request and any necessary changes into all appropriate computer systems in a concise and professional manner.
  • Keeping up to date on Avalons products services policies and procedures.
  • Reconfirm future reservations with clients.
  • Build rapport with clients by becoming knowledgeable about their account special needs and particular preferences.
  • Responsible for continuously monitoring all incoming reservation channels (phone multiple email inboxes online bookings) and answering all inquiries about the company service rates and travel time promptly and professionally.
  • Handles reservations for affiliate work and farms orders to affiliate network as needed.
  • Monitors the status of national rides to ensure clients are receiving excellent customer service from our affiliate network.
  • Identifies and resolves any problems with incoming orders; escalateas needed.
  • Proactively and professionally handlecustomer service complaints and escalateissues as appropriate to respective department heads.
  • Accurately helpbuild client profiles and accounts by informing accounting of new account information obtained from client calls.
  • Performs basic dispatch functions as needed such as: coding calling affiliates obtaining chauffeur details and securing and sending new trips.
  • Responsible for checking all work at the end of shift.
  • Handles and secures greeters when needed.
  • Other duties as assigned

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance



Required Experience:

Unclear Seniority

VIP Reservations AgentSchedule:Full time: Various Shifts Available including OvernightSalary: Starting at $16 - $20 per hour based on experienceSign-on Bonus AvailablePosition Overview:Successfullyfulfill the clients transportation needs and enter that information correctly into the reservation or d...
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About Company

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Avalon Transportation is one of the leading and fastest-growing transportation companies that delivers premium chauffeured services worldwide to our discerning clientele by our dedicated team of trained professionals. From service by the hour to specialty city-to-city road shows and ... View more

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