ServiceNow Platform Architect
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Job Location:
King of Prussia, PA - USA
Monthly Salary:
$ 150000 - 170000
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
The Role
The Platform Architect is a trusted advisor for enterprise platform strategy and governance. You define platform standards and guide technical decisions to ensure ServiceNow remains healthy scalable and aligned to customer goals. Your purpose is to establish governance models anticipate risks and enable sustainable growth. You engage across CxO enterprise architects and platform teams to influence decisions and ensure consistency across the program.
The Responsibilities
- Define and maintain platform vision and strategy aligned to enterprise IT and business objectives.
- Provide architectural guidance to ensure designs align with platform standards and leading practices.
- Shape governance frameworks covering instance strategy integrations and data models.
- Facilitate platform governance forums to drive consistent decisions across partners and teams.
- Evaluate and adopt new ServiceNow capabilities to enhance platform value
- Lead PoCs and innovation initiatives to optimize workflows and solutions.
- Oversee the end-to-end delivery lifecycle of ServiceNow projects within the organization
- Anticipate and mitigate platform risks (scalability performance technical debt).
- Influence adoption of leading practices across stakeholder partner and ServiceNow teams.
- Provide structured feedback to ServiceNow product and engineering teams.
- Travel of up to 15% annually may be expected.
Responsibilities
The Role
- Define and maintain platform vision and strategy aligned to enterprise IT and business objectives.
- Provide architectural guidance to ensure designs align with platform standards and leading practices.
- Shape governance frameworks covering instance strategy integrations and data models.
- Facilitate platform governance forums to drive consistent decisions across partners and teams.
- Evaluate and adopt new ServiceNow capabilities to enhance platform value
- Lead PoCs and innovation initiatives to optimize workflows and solutions.
- Oversee the end-to-end delivery lifecycle of ServiceNow projects within the organization
- Anticipate and mitigate platform risks (scalability performance technical debt).
- Influence adoption of leading practices across stakeholder partner and ServiceNow teams.
- Provide structured feedback to ServiceNow product and engineering teams.
- Travel of up to 15% annually may be expected.
Qualifications
The Requirements
- Bachelor or Masters degree in Computer Science Information Technology Business Administration or a related field.
- 10 years of experience in enterprise architecture solution strategy and program leadership.
- Strong experience and subject matter expertise with several modules like ITSM ITOM CMDB Discovery HAM SAM CSMHRSD IRM SPM/PPM and custom application development using App Engine
- Experience in GenAI / automation / Agentic AI (Now Assist Virtual Agent Moveworks preferred).
- Proven experience engaging at Executive level to influence platform direction and business outcomes.
- Track record of defining multi-workflow enterprise-scale architectures and governance models.
- Strong ability to operate as a program-level architect guiding multiple teams and partners toward a unified vision.
- Expertise in platform strategy integration patterns and complex delivery governance.
ServiceNow Certified Master Architect (CMA) plus other architecture and governance framework certifications are highly desirable.
This role can be based anywhere in the US.
This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors including but not limited to location of the role individual competencies education/professional certifications qualifications/experience performance in the role and potential for revenue generation (Producer roles only).
Compensation
The base salary compensation range being offered for this role is $150000 $170000 USD per year. This role is also eligible for an annual short-term incentive bonus.
Company Benefits (US locations)
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
- Health and Welfare Benefits: Medical (including prescription coverage) Dental Vision Health Savings Account Commuter Account Health Care and Dependent Care Flexible Spending Accounts Group Accident Group Critical Illness Life Insurance AD&D Group Legal Identify Theft Protection Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
- Leave Benefits: Paid Holidays Annual Paid Time Off (includes paid state/local paid leave where required) Short-Term Disability Long-Term Disability Other Leaves (e.g. Bereavement FMLA ADA Jury Duty Military Leave and Parental and Adoption Leave) Paid Time Off (Washington State only)
- Retirement Benefits: Contributory Pension Plan and Savings Plan (401k).
We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers we will consider for employment qualified applicants with arrest and conviction records.
EOE including disability/vets
Required Experience:
Staff IC
