Customer Segment Consultant II

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Enterprise Job Description:
This role is responsible for owning process design and end to end project delivery for key Base Camp initiatives. Responsibilities include translating business needs into defined processes requirements and execution plans; partnering with Technology UX Data and Operations teams; ensuring delivery against committed timelines; and supporting readiness communications and governance routines.

Key responsibilities include:

Design and document current state and future state business processes workflows controls and roles for Base Camp capabilities

Translate business process designs into clear business and functional requirements acceptance criteria and delivery plans

Own project planning execution dependency management risk management and status reporting for Base Camp initiatives

Coordinate cross functional partners including Technology UX Data Risk Operations and LOB stakeholders

Manage readiness activities including communications training coordination rollout planning and post launch support

Support governance routines leadership forums and executive updates aligned to Base Camp strategy

Create executive ready materials and documentation to clearly communicate progress risks and decisions

Required Qualifications:

7 years of experience in process design project management program management or business transformation with a focus in Financial Center and/or Contact Center

Demonstrated experience delivering complex cross functional initiatives from planning through execution

Strong understanding of end to end initiative lifecycle including planning delivery governance and controls

Ability to translate business needs into documented processes requirements and execution plans

Strong verbal and written communication skills including experience creating executive level materials

Proficiency in PowerPoint and Excel; ability to learn additional tools and systems as required

Detail oriented highly organized and able to manage multiple concurrent priorities

Self starter with the ability to operate effectively in a fast paced ambiguous environments

Desired Qualifications:

Experience supporting enterprise platforms workflow tools or performance management solutions

Project management and facilitation experience across multiple stakeholders and lines of business

Experience working with Agile or hybrid delivery models

Familiarity with regulated environments and governance frameworks

Strong analytical problem solving negotiation and influencing skills

Ability to balance strategic thinking with hands on execution

Skills:

• Attention to Detail
• Change Management
• Oral Communications
• Process Management
• Risk Management
• Collaboration
• Customer and Client Focus
• Decision Making
• Problem Solving
• Result Orientation
• Business Analytics
• Process Design
• Process Simplification
• Recording/Organizing Information
• Written Communications

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week:

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