General Manager | Full-Time | Grand River Conference Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services with a platform spanning venue development and end-to-end capabilities across venue management hospitality and sponsorship sales. Founded in 2015 the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas stadiums convention centers music festivals performing arts centers and cultural institutions spanning four continents.

The General Manager is responsible for the overall day-to-day management promotion and operation of the Grand River Convention Center and Five Flags Civic Center. This role oversees facility performance identifies capital improvement projects and equipment needs and ensures efficient and profitable operations across both venues. Key responsibilities include reviewing and approving booking agreements and CVB leads supporting the sales team in contract negotiations and coordinating marketing on consumer shows and public relations efforts. The General Manager reviews and approves monthly financial statements conducts financial reviews with the Executive Team and develops and manages the annual operating budgets. Additional duties include collaborating with Human Resources on staffing matters working with the food and beverage team to develop revenue-generating initiatives coordinating with the box office on consumer shows and partnering with security to ensure proactive support for client and venue needs. The role also establishes operational expectations across departments and works closely with parking and related operational services to ensure seamless guest and client experience performing these duties directly or through departmental leadership.

This role pays an annual salary of $115000-$130000 and is bonus eligible.

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays)

This position will remain open until July 3 2026.

The Grand River Conference Center & Five Flags Center is a full-service meeting and event facility located in the Port of Dubuque in Dubuque Iowa. Newly renovated in 2020 featuring over 40000 square feet of meeting and exhibition space for events up to 2000.TheFive Flags Civic Centeris located in downtown Dubuque. The arena has a capacity of 4500 guests and has the ability to transform for an occasion from concerts and sports tournaments to banquets and general sessions. The Historic Theater that seats 711 guests and Bijou Room is a black box theater with a capacity of 135 guests.

• Maintains active contact with the Client Administrator.
• Monitors Oak View Groups compliance with all provisions of the management contract as it pertains to the Conference Center.
• Aggressively works in coordination with the CVB in promoting the use of the facility to maximize its utilization.
• Reviews all lease agreements and adds to the negotiations as determined necessary and in the best interests of the facility.
• Reviews all negotiated contracts and agreements with event organizers hosts managers and agents and works collaboratively with the sales team to ensure the interests of the facility are taken into account.
• Establishes and maintains effective working relationships with Client/Contract Administrator government departments and agencies Meetings/Conference/Convention industry and community and civic organizations to encourage continual and regular use of the facility.
• Coordinates facility involvement with the Convention and Visitors Bureau as well as other appropriate destination marketing agencies.
• Assures the coordination implementation and administration of specific plans and programs prescribed by corporate directives to include: matters of training and development; quality assurance; energy efficiency; safety/emergency procedures crowd control and crisis management procedures or other areas needed.
• Develops and implements facility goals in accordance with the management contract the clients objectives corporate policy and good business practice.
• Prepares and maintains required and necessary reports/records for the Client/Contract Administrator and for the Corporate Office.
• Plans organizes coordinates and directs as part of an Executive Team all activities and personnel engaged in maintaining and operating the facility.
• Directs development of the annual operating calendar activity schedules and projections for the attendance and/or revenue.
• Conducts Center focused marketing budgeting and weekly staff meetings or as needed
• As part of the Executive Team directs the development and administers the execution of operating and marketing financial plans and documents; to include operating revenue and expense budgets; capital expense plans budgets.
• Provides for control of day-to-day operations; assuring the coordination of plan programs and events; conducts post event operational financial review and analysis.
• Provides approval of all Conference Center contracts and agreements with suppliers promoters and tenants for necessary activities and services at the facility when needed.
• Provides or coordinates for timely and effective response to directives and requests received from internal and external organizations agencies departments and individuals; assures and maintains the integrity of the facility and Oak View Group in all forms of communication and personal contacts.
• Assures the administration of personnel and the operation of plant and facilities are conducted in accordance with applicable local state and federal regulations.
• Evaluates facility practices and recommends improvements to better reflect the needs of the Client and the facility and/or to improve the efficiency and safety of operation in compliance with the Oak View Group policies and procedures.
• Responsible for recruiting training supervising and evaluating administrative staff Event Managers Utility Services and having a role in oversight of all other areas that work within the Center.
• Establishes and maintains effective working relationships with tenants employees union representatives and the general public.

• Bachelors degree or better from an accredited college or university in Business/Hospitality Management or related field.
• Minimum of 5-7 years management experience in an Arena Convention Center Hotel or other similar public assembly facility.
• The ability to research develop and maintain relationships with artist agents artist management as well as local regional and national promoters.
• Proven leadership skills.
• Demonstrated knowledge of event solicitation and presentation public relations advertising and media relations and event planning facility operations budget preparation and personnel management.
• Ability to apply conflict resolution and problem-solving skills in a team-oriented environment.
• Ability to express ideas clearly through both oral and written communication.
• Superior Sales and Marketing skills.
• Knowledge of budget preparation and control.
• Considerable knowledge of safety regulations and other federal state or local laws and regulations.
• Effectively work under pressure and meet tight deadlines in a fast-paced environment.
• Ability to communicate with employees co-workers volunteers management staff and guests in a clear professional and courteous manner which fosters a positive enthusiastic and cooperative work environment.
• Ability to make sound business/operations decisions quickly and under pressure.
• Solid working knowledge of computer applications: Microsoft office POS systems timekeeping systems.
• Ability to work well in a team-oriented fast-paced event-driven environment.
• Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location equipment evacuation procedures adjacent employee and guest areas and facility access.
• Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
• Possess thorough working knowledge of all applicable sanitation requirements food preparation guidelines alcohol service policies safety standards etc. pertaining to Oak View Group and venue concession and premium services operations.
• Ability to calculate basic and complex math functions (addition subtraction multiplication division percentages).
• Ability to handle cash accurately and responsibly.
• Ability to consistently adhere to the highest standards of integrity professionalism ethics and confidentiality.
• Ability to work independently with little direction.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.