Salary Range: $50000-$55000

Location: Hybrid Work From Home & Office (1788 West 8th Ave Vancouver). Must be in the Lower Mainland area.

Employment Type/Hours: Full Time 37.5 hours/week (Mon-Fri).

We are seeking a Registration and Information Services Coordinator to join our team as the welcoming face and primary point of contact for CAN families and the public. This vital role provides a warm professional first impression ensuring that every visitor caller and email inquiry receives timely accurate and compassionate support.

About Canucks Autism Network

Canucks Autism Network (CAN) is a charitable organization dedicated to providing programs for individuals on the autism spectrum and their families while promoting acceptance and inclusion through community engagement and training initiatives across BC. Our vision is for every individual on the autism spectrum to be understood accepted and supported in all community spaces.

Key Functions

• Maintain a high degree of professionalism in interactions with CAN program participants families staff volunteers and target audience members
• Work with other departments and gain an understanding of schedules and events to answer general questions
• Answer general inquiries from visitors and office staff directing them to appropriate resources as required
• Answer general phone lines respond to general program inquiries from participants and families
• Manage the general email inbox respond to general and program inquiries from participants and families and direct other inquiries needing escalation to other departments as needed. General inquiries include (but are not limited to) creating an account fee payment autism funding processing program registration processes and program cancellations
• Coordinate the development of seasonal program guides
• Familiarize yourself with our registration system for creating new programs and events; send information updates about programs and/or events to families
• Draft and distribute email communications regarding program-specific information - when required assisting with other duties creation and dissemination of program surveys or missing or incorrect data and documentation
• Communicate with the other departments and their upcoming events; create the outline of a monthly newsletter to then send to the Marketing and Communications department

Qualifications

• At least one years experience in a professional office environment working in administration or reception preferred and/or
• 1-2 years experience in a customer service or support role (experience working with autistic individuals is an asset)
• Positive demeanor professional appearance and professional attitude
• Superb customer service skills able to handle a wide variety of questions stay calm in an intense situation and conduct follow-ups in a timely manner
• Positive demeanor professional appearance and professional attitude
• Strong multi-tasking time management and organization skills
• Ability to prioritize and meet multiple and/or unexpected deadlines
• Attention to detail to be able to provide written communication to customers that free of spelling or grammatical errors
• Good data entry skill and able to maintain accuracy in gathering recording and organizing information
• Ability to thrive in a fast-paced setting
• Proficiency in Microsoft Word Excel and Outlook and the able to learn membership and registration software
• Ability to be resourceful and proactive when issues arise and balance competing priorities
• Ability to work both independently and collaboratively within an office environment
• Passionate about Canucks Autism Network and its values and vision

We thank all of those who apply but only those selected will be contacted for an interview.

Please note that all chosen candidates will need to successfully complete our online criminal record check to move forward in the hiring process. Additionally successful candidates/new employees must complete all training and necessary paperwork prior to starting the program.

Please visit our careers page to see more job opportunities.

Canucks Autism Network values diversity in the workplace and welcomes applications from all qualified candidates including Indigenous peoples individuals of all genders and sexual orientation race ethnic origin disability age and religion. We are committed to a fair hiring process and can provide accommodation wherever possible. If you need support to apply or interview for a position please contact Caitlin our Supported Employment Specialist at

Please visit our careers page to see more job opportunities.