Outreach Coordinator

About the role

The Outreach Coordinator plays a key role in expanding access to behavioral health services by building strong relationships with community partners referral sources and priority populations agency-wide. They will play a lead role in the development implementation and coordination of Casas in-reach and outreach strategies that promote awareness of services as well as support engagement agency-wide. This position increases program visibility supports timely referrals improves client access and helps ensure individuals can navigate entry into careparticularly for individuals facing barriers related to language stigma housing or system complexity. The Outreach Coordinator works collaboratively with clinical intake communications and operations teams to align outreach efforts with program capacity and community needs.

As part of the Casa Esperanza Inc. team you will work closely with multiple departments and programs to ensure outreach strategies align with organizational goals and that programs are completing their respective outreach objectives. Additionally you will work with our Marketing and Comms Departments to identify target populations and referral networks to support increasing service utilization.

What youll do

Community Outreach & Relationship Building

Work with the Outreach and Marketing team to develop and implement an annual outreach plan that is aligned with organizational priorities including street outreach to individuals in hotspot locations community events and presentations and social media campaigns.

Implement in-reach and outreach strategies agency-wide that target our priority populations (e.g. individuals with serious mental illness substance use disorders co-occurring conditions justice-involved individuals HIV people experiencing homelessness).

Work with the outreach team to develop and maintain a robust referral network that improves client access and referral pathways to treatment recovery support services and HIV services including healthcare providers shelters and community-based organizations.

Coordinate and facilitate ongoing educational presentations regarding substance use mental health HIV and other health and wellness information to community organizations.

Work with the outreach team and marketing department to coordinate campus tours and on-site outreach events.

Support Re-Entry Coordinator in developing assertive outreach schedule to correctional facilities specialty courts parole/probation boards and other organizations working with returning citizens

Collaborate with the marketing team and direct service staff on the development of outreach collateral materials patient interviews and social media campaigns to promote services and engage potential clients.

Recruit train and supervise Promotores to support with outreach health education and 1:1 recovery support

Coordinate participation in MOAR meetings to connect our recovery community to the statewide addiction recovery community

Work with program leadership to understand enrollment needs and service capacity.

Represent the agency at community events health fairs and stakeholder meetings.

Referral Support & Care Navigation

Ensure outreach team are trained to educate and support individuals in varying stages of recovery and assists with referrals for food clothing shelter detoxification and/or medical services

Facilitate access to recovery-oriented substance-use-disorder treatment resources and recovery groups;

Identify barriers to engagement and collaborate with internal teams to improve outreach and referral processes.

Support referral coordination and assist community partners in navigating services.

Willingly share personal recovery experiences if applicable and demonstrate and model effective coping techniques and self-help strategies.

Data Tracking & Reporting:

Ensure all outreach activities contacts and referrals are documented in the agencys electronic health record

Analyze outreach effectiveness and recommend improvements.

Provide regular reports on outreach progress and program impact.

Administrative:

Adhere to all state and federal standards of care and reporting requirements

Assist in data collection and outcomes reporting as needed to support evaluation of outreach efforts and organizational goals.

Maintain client and program records accurately and appropriately in accordance with agency regulatory and funder requirements and timelines

Attend all relevant case conferences and staff meetings including MDT

Provide onboarding and weekly supervision to outreach staff including but not limited to: Promotores and Outreach Workers

Attend bi-weekly supervision

Other duties as required

Qualifications

Bilingual Spanish/English required.

Demonstrated supervisory and project management ability

Minimum of four years working in outreach community engagement behavioral health or social services.

Experience working with multidisciplinary team models

Ability to manage multiple outreach initiatives simultaneously.

Experience working with individuals with mental health and/or substance use disorders.

Familiarity with social determinants of health and trauma-informed approaches.

Ability to work as a team member & independently

Strong organizational skills

Strong verbal and written communication skills

Strong interpersonal skills and crisis management skills

Knowledge of local behavioral health systems and community resources.

Valid Massachusetts Drivers License

Work Environment:

This position involves both office-based work and regular community engagement activities including travel to partner sites events and outreach locations.

Occasional evening or weekend outreach events

What we offer:

Casa Esperanza Benefits Package:

• Holiday Pay (12 days per year 1 floating holiday)
• Paid Time Off (PTO) - 18 days year one 20.5 days at year two 23 days at year five
• Sick Pay10 paid days per year
• Long/Short-Term Disability
• Paid by Company Life Insurance
• Health Insurance (Medical Dental Vision)
• Health Reimbursement Arrangement (HRA)
• FSA/DCA (Flexible Spending Account & Dependent Care)
• ComPsych Guidance ResourcesEAP
• Educational Opportunities
• Tuition Remission
• Employee Ticket at Work (Discounts for Entertainment Travel Movies etc.)
• Career Advancement Opportunities
• Increased Salary for Credentials
• and more....

Physical & Mental Requirements

While performing the duties of this job the employee is regularly required to walk stoop kneel crouch or crawl and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include distance vision peripheral vision and depth perception.

At Casa Esperanza Inc. the health and safety of our people is our number one priority. Thats why all offers of employment are contingent on the candidate showing proof of being fully vaccinated against COVID-19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine and boosted when eligible) to pass the pre-employment requirements. Individuals with medical issues or religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Casa Esperanzas EEO Statement

Casa Esperanza Inc. values its diverse workplace and encourages women people of color LGBTQIA individuals people with disabilities members of ethnic minorities foreign-born residents older members of society and others from minority groups and diverse backgrounds to apply.

We recruit hire employ train promote and compensate individuals based on job-related qualifications and abilities. Casa Esperanza Inc. also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination including harassment because of race color sex gender age religion or religious creed national origin ancestry citizenship marital status sexual orientation gender identity gender expression genetic information physical or mental disability military or veteran status or any other characteristic protected by law. All employees interns volunteers and contractors of Casa Esperanza Inc. are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

Casa Esperanza Inc. also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about an accommodation or need assistance with completing the application process please email.

Required Experience:

IC