Call Center Scheduler, Access, (Novato), Full-Time, Days

ABOUT MARINHEALTH
Are you looking for a place where you are empowered to bring innovation to reality Join MarinHealth an integrated independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team an affiliation with UCSF Health an ever-expanding network of clinics and a new state-of-the-art hospital MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center a 327-bed hospital in Greenbrae and 55 primary care and specialty clinics in Marin Sonoma and Napa Counties. We attract healthcares most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospitals personalized caring touch.

MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades including being Named One of the Top 250 Hospitals Nationwide by Healthgrades receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services and being named the Best Hospital in San Francisco/Marin by Bay Area Parent among others.

Company:

Work Shift:

Scheduled Weekly Hours:

Job Description Summary:

Job Requirements Prerequisites and Essential Functions:

Pay Range:
$22.50 - $27.00 - $31.50

Essential Functions and Responsibilities:

• Proficiency in typing filing and aptitude to learn office software
• Good verbal and writing skills and a strong sense of organization
• Team oriented with a strong belief in customer service
• Ability to interpret and apply relevant insurance information when scheduling appointments
• Use EMR/EHR
• Use scanners copiers and other office equipment
• Knowledge of proper telephone etiquette
• Ability to exercise initiative decision-making and problem solving
• Ability to manage multiple tasks in a busy clinical environment
• Ability to prioritize tasks and manage time efficiently
• Strong organization and verbal communication skills

Qualifications:

Education:

• High school diploma required; post-secondary education preferred.

Experience:

• High school diploma required; post-secondary education preferred.
• Experience with heavy phone volume scheduling verifying insurance eligibility preparing medical records preferred.
• Previous customer service experience preferred.
• Electronic medical records experience preferred.
• Basic computer/keyboard knowledge.
• One year experience in providing customer service either via phone or in person focused on patient care experience
• Ability to type 60 wpm

Accommodation:

Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at or .

C.A.R.E.S. Standards:

MarinHealth seeks candidates ready to model our C.A.R.E.S. standardsCommunication Accountability Respect Excellence Safetywhich foster a healing trust-based environment for patients and colleagues.

Health & Immunizations:

To protect employees patients and our community MarinHealth requires measles mumps varicella and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.

Compensation:

The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills experience qualifications and internal/market equity consistent with MarinHealths compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.

Equal Employment:

All qualified applicants will receive consideration for employment without regard to race color religion national origin sexual orientation gender identity protected veteran status or disability status and any other classifications protected by federal state and local laws.