Regional Workplace Experience Ambassador Part Time
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Job Summary
Job Title
Regional Workplace Experience Ambassador - Part TimeJob Description Summary
The Ambassador is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive engaged and well supported in the workplace and that they are able to thrive in a dynamic environment.The Ambassador will be responsible for a dedicated zone or building acting as the first line of response for all employee questions and needs in that zone or building. This individual will also be responsible for ensuring daily space readiness so employees can be productive without friction or challenges. The Ambassador will function as the eyes and ears of the workplace - proactively identifying and solving issues before they pose a challenge to an employee.
We are looking for a highly collaborative self-starter who enjoys solving problems has fantastic communication skills and can bring an elevated customer experience to employees and visitors in the workplace environment.
**This position is required to be onsite 3 days a week 8 hours a day totaling 24 hours a week.
Job Description
Essentialfunctionsandresponsibilities
Provide high touch support to employees in the workplace. This includes providing employees with tools support information and wayfinding.
Provide a warm welcome to allemployeesand guests leaving them with a positive and professional first impression.
Cultivate andmaintaintrusted relationshipswith end users and cross functional colleagues.
Act as the first line of responseto user questions troubleshoot issues and follow up as.
Regularly assess space readiness ensuring workspaces conference rooms and offices areproperly equippedandemployeeready.
Function as theeyes and earsof the workspace and proactivelysubmitwork ordersto report repairsmaintenance broken or missing furniture before an end user isimpacted.
Help educateemployeesand visitorsonequipment processes space use workplace protocols and etiquette.
Ensure complaints questionsconcernsand suggestions from employees are addressed and conduct follow-up if needed.
Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information withmanagers as relevant.
Follow escalation protocols having all required knowledgeofcross functionalteamsresponsibilities
Identifyand escalate process improvementopportunities to manager and collaborate on new innovative solutions.
Serve as the main point of contact for the Workplace Experience team on the client site.
Assistaccountleadership with administrative tasksas assigned.
Must be able to serve as a self- directed manager at their client site and in their direct local region. This role will not have a direct managerlocatedon site.
KeyCompetencies
CommunicationComfortable corresponding with executive level clients and interacting with individuals at all levels
EQShowcaseexceptional emotional intelligence and empathy
OrganizedDetail oriented confident self-starter with exceptional organizational skills
ProactiveMaintain a can do mentality with the ability to act with minimal information
CharacterDemonstrate integrity accountabilityself-awarenessand strong workethic.Showcasestrong business acumen.
ProfessionalProject an approachable and professional image in personal appearance manner and demeanor.
ResilientAbility to work under pressure while acting in a calm manner
Technology Proficiency Ability to successfully use the Microsoft Suite andcomfortability in learning proprietary tech tools.
Important experienceand education
Minimum of 2 years of related work experience in real estate services travel/hospitality retail customerserviceor a collegedegree
WORK ENVIRONMENT
This joboperatesin a professional office environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines.May beto travel outside between properties in varying weather conditions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to travel from floor to floor and maybe requiredto travel outside between buildings in varying outdoor weather conditions. The employee may also be regularlyto sit or stand for prolonged periods of time;regularly usehands tooperateoffice machinery including but not limited to telephones computers fax and photocopy machines; regularlyto walk talk and hear.
AAP/EEOStatement
Cushman & Wakefieldprovidesequal employment opportunity to all individuals regardless of their racecolor creed religion gender age sexual orientation national origin disability veteran status or any other characteristic protected by state federal or local law. Further the company takes affirmative action to ensure that applicants areemployedand employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
Other Duties
This job description is not designed to cover orcontaina comprehensive list of activities duties or responsibilities that arerequired ofthe employee. Other dutiesresponsibilitiesand activities may change or be assigned at any time with or without notice.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health vision and dental insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and paid and unpaid time away from addition to a comprehensive benefits package Cushman and Wakefield provide eligible employees with competitive pay which may vary depending on eligibility factors such as geographic location date of hire total hours worked job type business line and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement the geographic area in which the work will be performed market pay rates in that area and the candidates experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $28.05 - $33.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield please call the ADA line at 1- or email. Please refer to the job title and job location when you contact us.
INCO: Cushman & Wakefield
About Company
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