Account Manager

Security Account Manager Full Time Crystal Lake IL

We offer a full benefits package PTO weekly pay and more!

Rate: $29.00-$30.00/Hour

We help make your world a safer place.

The Security Account Manager is accountable for the overall performance compliance staffing stability and client satisfaction of a complex multi-site security program. This role requires a confident leader who can manage disciplinary matters elevate team performance and ensure service delivery consistently meets contractual KPIs.

This is a hands-on leadership role responsible for driving operational performance developing frontline leadership maintaining strong client partnerships and ensuring program consistency in a high-expectation environment.

What Your Day May Look Like

Client Leadership & Partnership

• Serve as primary liaison for a high-profile client.
• Lead monthly performance and business review meetings.
• Monitor KPIs and ensure contractual service standards are consistently met.
• Develop corrective action plans to address performance gaps.
• Build and maintain a trusted solutions-oriented client relationship.

Operational Oversight

• Manage multiple security details including mobile patrol static guarding and SOC operations.
• Ensure full staffing coverage and operational continuity across all shifts.
• Maintain active visibility during multiple shifts of operation.
• Conduct routine site visits and operational audits.
• Oversee scheduling workforce planning and cost control measures.
• Develop revise and implement post orders to ensure clear expectations compliance and consistent service delivery.

Team Leadership & Development

• Lead security personnel across multiple shifts.
• Address disciplinary matters promptly and professionally.
• Coach and mentor team members to improve performance and prepare high-potential employees for advancement.
• Promote a culture of accountability professionalism and continuous improvement.

Compliance & Quality Assurance

• Ensure adherence to post orders policies and regulatory requirements.
• Oversee incident reporting accuracy and investigative follow-up.
• Conduct performance evaluations and implement improvement plans when necessary.

What We Offer:

• Medical Dental Vision Life AD&D &Disability Insurance Plus 401K Options.
• Virtual Medical Appointments With Telemedicine.
• Paid Time Off Free Uniforms Paid Training. & Weekly Pay!!
• Employee Assistance Program.
• DailyPay Access Program!!
• Discounts On Childcare Pet Daycare Vehicles Electronics Cell Phone Plans Travel & So Much More!

Position Requirements

• Must be at least 18 years of age.
• High school diploma or GED required.
• Valid drivers license and clear driving record required.
• 5 years of leadership experience in security or related operational management.
• Experience managing multi-site or large-scale accounts preferred.
• Proficient in basic computer and technology use.
• Strong background in performance management and employee development.
• Experience writing or updating post orders and operational procedures.
• Proven ability to manage client relationships in high-visibility environments.
• Comfortable working flexible hours to support multi-shift operations.
• Strong communication organizational and problem-solving skills.
• All candidates must be willing to participate in Securitas pre-employment screen process including drug screen and background investigation.

Licensing # 123.000452

EOE/M/F/Vet/Disabilities

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