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Posted on:
Yesterday
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1 Vacancy
Job Summary
Description
- Assemble configure install and provide support for computer hardware software peripherals and related components.
- Provide day-to-day IT operations support including diagnosing and resolving incidents and service requests.
- Create maintain and update standard operating procedures (SOPs) customer service guidelines and troubleshooting documentation for new or updated services and activities.
- Recommend improvements to IT technology lifecycle management including refresh replacement standardization and process enhancements.
- Monitor endpoints and systems to detect contain and remove malware and illegal or non-authorized software in accordance with internal policies.
- Support and monitor internal applications and tools used by the IT Operations group.
- Share expertise with colleagues and contribute to team knowledge through documentation guidance and collaboration.
- Perform a variety of related tasks requiring sound judgment and independent problem-solving.
Minimum Qualifications
- 46 years of experience in IT operations desktop support or technical support (hardware/software).
- Vocational technical or equivalent education/training in an IT-related field and/or demonstrated advanced expertise in relevant areas.
- Hands-on experience with hardware assembly configuration and installation (PCs laptops peripherals and components).
- Experience troubleshooting operating systems applications and common endpoint issues in an enterprise environment.
- Experience creating and maintaining technical documentation (SOPs troubleshooting guides service procedures).
- Knowledge of basic security practices including identifying and remediating malware and unauthorized software.
- Demonstrated customer service skills including clear communication and professional support interactions.
- Ability to prioritize multiple tasks apply judgment and work effectively with limited supervision.
Preferred Qualifications
- Experience supporting and monitoring internal IT operational tools and applications in a corporate environment.
- Experience contributing to lifecycle planning (asset refresh standardization initiatives process improvement).
- Familiarity with endpoint security tooling and incident handling processes (e.g. malware containment/removal workflows).
- Experience mentoring or informally coaching peers through knowledge-sharing and documentation.
About CAE
At CAE our mission is clear: to help make the world a safer place. For nearly 80 years weve driven innovation in simulation training and mission readiness to support critical operations worldwide. By leveraging advanced technologies we empower our customers to operate smarter faster and more sustainably. Join a purpose-driven organization where bold ideas are encouraged collaboration drives progress and your growth fuels our shared success.
Position Type
Temporary (Fixed Term)Equal Opportunity & Accommodations
CAE is committed to providing equal opportunities to all applicants regardless of race nationality color religion sex gender identity or expression sexual orientation disability neurodiversity veteran status age or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are availablecontact your recruiter or email if needed.
Data Privacy
CAE thanks all applicants for their interest. However only those whose background and experience match the requirements of the role will be contacted.
About Company
CAE's Defense and Security business unit focuses on helping prepare military customers to develop and maintain the highest levels of mission readiness. With nearly 5,000 employees, CAE USA Inc. is the largest segment within CAE's Defense and Security business unit. The organization le ... View more
