Manager, Operations

Ann & Robert H. Lurie Childrens Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence kids and their families are at the center of all we do. Ann & Robert H. Lurie Childrens Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

This position collaborates closely with the Foundation Senior Leadership Team (SLT) and leaders across Foundation and Marketing/Communications to oversee the overall management of departmental operations. The position works cross-functionally with all Foundation teams and maintains strong partnerships with hospital departments to enhance operational efficiency and advance the Foundations mission. The position operates in a hybrid work environment working in-office a minimum of 3 days/week. The Manager Operations supports the business operations of the Foundation and is responsible for organizing planning and leading key department projects and meetings retail and other partnerships and internal and customer service communications on behalf of the Foundation SLT. This position drives the departments objectives serves as manager of an administrative professional oversees the work of collaborative administrative processes and ensures the leadership teams priorities are met.

Job Duties:

• Meets frequently with the executive leader to keep him/her abreast of key project developments and ensure synchronization of priorities and expectations.
• Reviews a collective snapshot of all work in the various department under the executive leader routinely prepared by lower-level administrative support.
• Serves as liaison between the executive leader and direct reports and colleagues handling requests in an efficient and timely manner.
• Serves as Project liaison to collect and report out on project milestones from other administrative roles throughout the team.
• Attends internal and external meetings with or on behalf of the executive leader as appropriate to represent the function.
• Oversees department budgets approving expenditures and implementing budgetary adjustments as appropriate and necessary.
• Lead and facilitate key departmental projects and initiatives ensuring the timely execution and quality of results and serves on or leads Committees and Councils.
• Designs monitors and improves processes for executive leader(s). Collaborates with staff to define document and maintain clear well-defined processes.
• Conduct research to prepare briefs presentations and documents as well as performing analysis in support of key deliverables.
• Serves as a confidante to the executive managing all information with discretion and confidentiality.
• Oversees the work of other administrative professional and/or key projects/programs under the department(s) of the executive. Work of the administrative professional includes but is not limited to
• i Managing events on and off site. Coordinating logistics for venues management of vendors conference room selection catering AV and telecom needs etc. meeting budget and schedule expectations.
• ii. Producing correspondences reports and presentations that adhere to branding and marketing guidelines.
• iii. Ensuring meeting materials agendas and meeting notes are developed and distributed.
• iv. Coordinating executives travel creating itineraries for client/candidate visits and/or event speakers/participants.

Knowledge skills & abilities:

• Bachelors Degree in Business Administration or related field; 10 years working with executive leaders in highly complex organizations.
• Business or healthcare experience coordinating and improving workflows for executive leaders in a complex and fast changing environment.
• Ability to effectively manage self and help executive and senior level leaders navigate through complex issues and decisions; driving alignment and resolving issues amongst senior level teams.
• Proactive thinker; ability to anticipate and prepare ahead of need.
• Must be detail oriented with the ability to successfully manage multiple deadline driven priorities with minimal direction and accuracy.
• Proven and effective leader of others; ability to set clear expectations coach and develop others.
• Excellent manager of processes and effectively manages time.
• Exceptional oral and written communication skills.
• Intermediate to advanced project management experience.
• Adept in creating complex documents presentations spreadsheets reports and business correspondence.
• Advanced organizational and time management skills with the ability to prioritize work.
• Proficiency in Microsoft Word Excel and PowerPoint. Microsoft Project experience a plus.

Education

Pay Range

At Lurie Childrens we are committed to competitive and fair compensation aligned with market rates and internal equity reflecting individual contributions experience and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions.In addition to base salary Lurie Childrens offer a comprehensive rewards package that may include differentials for some hourly employees leadership incentivesfor select roles health and retirement benefits and wellbeing programs. For more details on other compensation consult your recruiter or click the followinglink to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO) Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life AD&D and Disability

• Critical Illness Accident and Hospital Indemnity coverage

• Tuition assistance

• Student loan servicing and support

• Adoption benefits

• Backup Childcare and Eldercare

• Employee Assistance Program and other specialized behavioral health services and resources for employees and family members

• Discount on services at Lurie Childrens facilities

• Discount purchasing program

Theres a Place for You with Us

At Lurie Childrens we embrace and celebrate building a team with a variety of backgrounds skills and viewpoints recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly appreciate differences and make meaningful connections that foster belonging. This is a place where you can be your best so we can give our best to the patients and families who trust us with their care.

Lurie Childrens and its affiliatesare equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity or expression religion national origin ancestry age disability marital status pregnancy protected veteran status order of protection status protected genetic information or any other characteristic protected by law.

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