Integration Support Engineer

Stream is looking to expand the Integration Support Engineering team in our Boulder office (full-time 3 days/week in-office). In this position youll enjoy learning about our Chat Video Activity Feeds and AI Moderation products and the code behind them as well as helping our customers make the most out of our products and services. This position offers excellent growth potential and the opportunity to take ownership of a role in an exciting marketplace.

About you

• Youre competent in reading and writing code in one or more of the following languages: Python JavaScript Java Kotlin Ruby and Swift.

• You have strong experience with React and modern web development best practices is required.

• Youll use your technical knowledge of APIs to learn the Stream products and services.

• You will use your technical communication skills to help our customers understand problems and point them in the right direction.

• Being organized and motivated is key to this role. Youll be expected to manage your own time effectively to contribute to projects and initiatives in various departments.

• As our customer communication and internal correspondence are in English youll be required to be fluent in English and have excellent written language skills.

Bonus Point if

• You have experience working on a codebase at a professional level.

• You have experience in a technical customer support role.

• Experience with mobile application frameworks such as React Native SwiftUI and/or Jetpack Compose.

The ideal candidate for this position is predisposed to enjoy helping people with their challenges and enjoys multi-tasking. Youll work directly with sales teams customers and marketing as a technical reference and often be our customers first point of contact. Youll enjoy seeking out answers but also know its best to seek help from more experienced developers.

Primary Responsibilities

• Provide technical support to customers via our support platform and elevated Enterprise channels.

• Act as the primary technical point of contact for Enterprise customers.

• Support customers throughout their full integration lifecycle from initial implementation to production.

• Partner with Sales and Customer Success Managers as a technical resource during pre-sales onboarding and post-sales engagements.

Secondary Responsibilities

• Continue building our community support platform by assisting and writing short technical articles on best practices.

• Work on improvements and optimizations to our documentation/processes.

• Seek feedback from customers to determine key growth areas.

• Assist the development team in managing new feature requests and bug reports.

What Makes Stream Exciting

Stream blends a supportive social culture with deeply technical world-class talent. Youll work with global colleagues across 15 countries and learn from experts who build infrastructure trusted by top apps worldwide.

Youll grow fast. Youll be challenged. Youll make an impact from day one.

Why join Stream

• History of success. From Amsterdam to Boulder and Techstars in-between Stream has raised over $58.25M to build the best Chat Messaging & Activity Feed infrastructure available with best-in-class support.

• Freedom and endless growth opportunities. As a rapidly growing startup (since 2020 we have gone from 30 to 150 employees) Stream gives you unique personal and professional growth opportunities. The opportunity of true ownership and accountability has a massive impact on your career. These are the things you can rarely experience in huge corporations.

• Be on the front line of progress and innovation. While working with cutting-edge technology we are passionate about tackling difficult tech problems at scale and creating reusable components for them empowering engineering teams to ship apps faster more securely and with a better user experience.

• They believe in us: Stream is backed by leading VC companies (Felicis Ventures GGV Capital Techstars Arthur Ventures) including backers like Dick Costolo (01 Advisors ex-CEO of Twitter) Olivier Pomel (CEO of Datadog) Tom Preston-Werner (Co-Founder of GitHub) Nicolas Dessaigne (Co-Founder of Algolia) Johnny Boufarhat (Founder and CEO of Hopin).

Stream employees enjoy some of the best job benefits in the industry:

• 19 days of paid time off plus 10 paid holidays

• Hybrid work flexibility (3 days a week from the office)

• Free health insurance for the employee and partial coverage for dependents (80% contribution coverage for health and 100% for dental and vision)

• 401k contribution plan with 4% match

• Fitness stipend

• Company equity

• Dog-friendly office!

• A Macbook Pro provided

• A Learning and Development budget

• Team lunches and plenty of snacks

• RTD pass free parking pass on Pearl Street

• An office on Pearl Street in downtown Boulder

• 12 weeks paid parental leave for primary parents

• The opportunity to attend or present to global conferences and meetups

• The possibility to visit our office in Amsterdam

Note: this list of benefits applies to US-based employees and is adjusted per your location of residence.

Salary (for Colorado only): Our salary ranges are based on national averages. We have wide ranges so we can be flexible and determine compensation based on a number of factors including the candidates skills level of experience and location. For Colorado-based candidates the salary range for this position is $70000 - 75000. Compensation at all other locations will be based on the factors as stated above.

Our culture

Stream has a casual social culture our team is diverse and we all have different backgrounds. Now Stream is a team of over 140 peers from over 35 countries across the globe.

We value transparency aim for excellence and support each other on our way to new victories.

Our team consists of the strongest talents all over the world which makes Stream a great place to learn and improve your skills.

Hybrid office policy: applicants based (or relocating to) one of our office locations are expected to work according to the applicable local office attendance policy.

Equal opportunity employer statement: Stream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Note for external recruiters: We currently have this role covered and do not accept unsolicited agency resumes. We are not responsible for any fees related to unsolicited resumes.

Required Experience:

IC