Crisis & Referral Coordinator
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Job Location:
Boston, NH - USA
Monthly Salary:
$ 21 - 32
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
Anticipated End Date:
Position Title:
Crisis & Referral CoordinatorJob Description:
Location: MUST RESIDE IN MASSACHUSETTS NEW HAMPSHIRE CONNECTICUT RHODE ISLAND OR NEW YORK.
This role enables associates to work virtually full-time except for required in-person training sessions providing maximum flexibility and autonomy. This approach promotes productivity supports work-life integration and ensures essential face-to-face onboarding and skill development.
Please note that per our policy on hybrid/virtual work candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment unless an accommodation is granted as required by law.
Carelon a proud member of the Elevance Health family of companies is a healthcare services organization that takes a whole-health approach to making care more integrated personalized and affordable. We put people at the centerconnecting physical behavioral social and pharmacy services along with clinical expertise research operations and advanced technology to help care work better together.
Among us are specialty-care physicians nurse practitioners pharmacists engineers data scientists and other dedicated and caring health professionals. While our roles may differ our purpose is shared: to make a positive impact on whole health.
A proud member of the Elevance Health family of companies Carelon Behavioral Health uses our powerful combination of experience expertise dedication and compassion to see whats possible and whats better. Born out of one of the largest healthcare systems organization in the United States our rich history gives us a unique and valuable perspective on how to solve the most pressing healthcare challenges.
We are looking for candidates to work on the new Massachusetts Behavioral Health Help Line with knowledge of behavioral health social services and insurance systems and a deep understanding of the factors that impact a persons experiences in the mental health system including but not limited to race ethnicity gender identity sexual orientation language proficiency religion disability status socioeconomic status criminogenic risk and history of trauma.
Resource & Referral Follow-up Coordinator will be responsible for for providing follow-up services for individuals who have contacted the helpline ensuring that appropriate resources and assistance are provided and that individuals are able to access recommended behavioral health services initially provided.
We operate 24 hours a day 7 days a week 365 days out of the year. This is a 24-hour call center open 365 days with varied 1st 2nd and 3rd shifts to include is Monday-Friday 10a-6p EST.
How you will make an impact:
Conducts outbound follow-up calls or sends emails to individuals who initially reach out through the helpline in emotional distress or crisis.
Confirms status of linkage efforts with support services provided.
Troubleshoots barriers encountered in obtaining services.
Reviews Safety Plan where applicable to ensure plans remain sufficient for current circumstances.
Coordinates identification of and referrals to local state or federally funded programs and agencies.
Dispatch Mobile Crisis Teams where those services are available.
Prepares reports and maintains the database to retain validated resources and service offerings.
Requirements:
Requires a HS diploma or the equivalent and a minimum of 6 months experience in behavioral health; or any combination of education and experience which would provide an equivalent background.
Preferred Skills Capabilities and Experience:
BS/BA degree in a mental health or other human services field preferred. Experience working directly with individuals in need of behavioral health services strongly
For candidates working in person or virtually in the below locations the hourly* range for this specific position is $21.46 to $32.19.
Locations: New Yorkand Massachusetts
In addition to your salary Elevance Health offers benefits such as a comprehensive benefits package incentive and recognition programs equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender race or any other category protected by federal state and local pay equity laws.
* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location work experience education and/or skill level. Even within the range the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned vested and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.
Job Level:
Non-Management Non-ExemptWorkshift:
1st Shift (United States of America)Job Family:
MED > Care Coord & Care Mgmt (Non-Licensed)Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes including those submitted to hiring managers are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy power our business outcomes and drive our shared success - for our consumers our associates our communities and our business.
We offer a range of market-competitive total rewards that include merit increases paid holidays Paid Time Off and incentive bonus programs (unless covered by a collective bargaining agreement) medical dental vision short and long term disability benefits 401(k) match stock purchase plan life insurance wellness programs and financial education resources to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager associates are required to work at an Elevance Health location at least once per week and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age citizenship status color creed disability ethnicity genetic information gender (including gender identity and gender expression) marital status national origin race religion sex sexual orientation veteran status or any other status or condition protected by applicable federal state or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws including but not limited to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 Florida Agency for Health Care Administration.
NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13 the posting will automatically come down on 3/12 at 11:59:59 other words the job is posted until 3/13 not through 3/13.
Required Experience:
IC
About Company
Elevance Health, formerly Anthem, Inc., serves people across their entire health journey taking an integrated whole-health approach.
