Junior IT Technician

Were looking to welcome a Junior IT Technician to our IT Team to support the continued growth of the business and increasing technical demand. This role is based at our Lockington office (near East Midlands Airport M1 J24) and is ideal for someone at the start of their IT career who is keen to learn get hands on experience and grow their skills in a supportive environment.

Whether youve completed an apprenticeship college course work placement or have some hands-on experience in a similar support role wed love to hear from you if youre keen to learn reliable and ready to take the next step in your IT career.

About the role

Youll join our IT team in a front of house support role acting as the first point of contact for IT queries across the business. Youll help users with day-to-day technical issues support the delivery of IT projects and play an active part in improving how IT support is delivered.

There may be occasional travel to our other offices so a full driving licence and access to a vehicle is required.

What youll be doing

Typical responsibilities include:

• Being the first point of contact for IT support requests
• Setting up configuring deploying and maintaining end user PCs virtual desktops peripherals and equipment
• Logging triaging and resolving IT issues where possible or escalating to the wider IT team when needed
• Managing support cases through to resolution in a timely and professional manner
• Gathering information on recurring issues to help identify trends and improve support processes and documentation

About you

This role would suit someone who:

• Is driven motivated and enthusiastic about starting or developing a career in IT
• Takes ownership of tasks and enjoys seeing problems through to resolution
• Can work under their own guidance using initiative while knowing when to ask for help
• Works well as part of a team supporting colleagues and contributing positively
• Is confident clearly spoken and able to communicate with people at different technical levels
• Has a genuine interest in technology and a basic understanding of IT systems and support principles

Hours

This role will be full time 35 hours per week in our Lockington Hall office.

Salaryper annum. Salary offered will be based on experience. Bonuses are paid in addition to this.

Benefits

Our team members can develop their career in a supportive environment and access a wide range of benefits including flexible working compressed working week pension contributions a health cash plan and bike-to-work scheme. We are an Employee Owned Trust providing additional benefits to our staff and allowing us to pay a discretionary annual tax-free bonus. (For a full list of benefits please see our Benefits Brochure). View our Benefits Brochure

About FPCR

At FPCR we are an award-winning multi-disciplinary environment and design practice delivering projects across the UK from our six offices. Our expertise spans Landscape Urban Design Masterplanning Architecture Ecology and Arboriculture allowing us to offer a holistic approach to every project.

Our commitment to the environment is at the heart of everything we do. We believe in designing spaces that not only meet our clients needs but also enhance the natural world. By integrating ecological principles into our work we strive to create a greener more sustainable future.

As an Employee Owned Trust we are proud to offer our team a positively evolving workplace where everyone has a stake in our success. This provides additional benefits and fosters a collaborative and motivated environment ensuring that our employees are as invested in our projects as our clients are.

Join us at FPCR where innovation meets sustainability and every team member is valued.