IT Support Analyst

Job Description Summary

Job Description

Duties and Responsibilities:

• Work with the IS Department and Business to evaluate user requests clarify objectives and functional requirements for new or modified computer programs; assist in determining feasibility time requirements compatibility with current system and system capabilities

• Offer creative initiatives identify opportunities for improvement and collaborate on delivering the best IS solutions while assisting the IS team with issues requiring technical expertise

• Monitor ongoing performance of systems and develop updates or modifications according to business needs

• Plan and perform regular scheduled maintenance including updating documentation

• Respond to emergencies and system failures including after-hours problems; lead response and resolution of escalated issues
  

Knowledge and Qualifications:

• Up to 3 years of IT experience including at least 1 year in a Tier2 support role working with Windows MacOS iOS devices managed with InTune and/or Kandji print services and A/V equipment

• Degree or diploma in a technology-related discipline or a mix of industry certifications and/or experience

• Takes a collaborative approach to problem-solving and has the ability to think critically alongside the capability to handle standard technical issues
  

#LI-KL1 #Onsite

STEMCELL Technologies is a privately owned Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality we are a company of Scientists Helping Scientistsstanding by our customers to provide the outstanding products technical support and training they need to advance their research. Scientists performing stem cell immunology cancer regenerative medicine and cellular therapy research are among those who rely on our cell culture media cell separation products instruments accessory products and services. Through our many regional offices as well as our distribution centers in Vancouver Seattle Grenoble and Singapore we deliver our innovative specialized products to more than 100 countries. With over 1800 employees globally most with scientific or engineering degrees STEMCELL is proud to be the largest biotechnology employer inCanada.

This is an opportunity to work with highly motivated colleagues in a science-oriented creative and dynamic environment. We offer a competitive salary excellent benefits and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canadas Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.

As an equal opportunity employer STEMCELL is dedicated to ensuring that every employee feels safe valued and respected for who they are. We know that scientific progress and innovation occur when diverse creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

The annual salary for this job ranges from:

STEMCELL determines an individuals pay within the range based on multiple factors including experience education job-related skills and equity within the team or organization. For jobs that are eligible for sales incentives the range noted above is inclusive of target incentives; actual incentives are based on individual performance results in accordance with company addition to base salary STEMCELL offers a comprehensive total rewards package that may include health benefits retirement savings and more (depending on region).

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