Programme Manager Medical Support Services (MSS)

Programme Name: LCST

Location: Bristol - Hybrid; frequent engagement with MOD suppliers and crossfunctional delivery teams

The Role:

Reports to theHead of Commissioningfor line management and theHead of Medical Support Servicesfor task management.

The MSS Programme Manager is accountable for theendtoend delivery governance and assuranceof complex medical programmes across Medical Support Services. The role acts as theintegration point (fulcrum) between Defence Medical Services (DMS) customers delivery partners and live operations translating commissioned and DMSdriven change into executable delivery that is safely embedded into service.

This isnot a Technical Programme Manager role. The primary focus isoperational and business programme management(delivery governance integration and assurance).Technical understanding or experience is advantageousto enable effective challenge integration and decisionmaking but the role doesnotrequire ownership of detailed technical design or engineering delivery.

The role ensures that medical capability equipment replacement commissioning activity and digital or dataenabled initiatives are deliveredon time to cost to quality and in line with contractual regulatory and operational constraints while protecting continuity of medical support to Defence. The role is also expected toactively leverage AI automation and datadriven innovation (including Microsoft Copilot)to drive continuous improvement efficiency and smarter delivery.

Programme Delivery & Control

• Lead the delivery of multiple concurrent medical projects programmes change initiatives and improvement activities across the MSS portfolio.
• Develop maintain and controlprogramme plans schedules dependencies and milestones to ensure predictable delivery.
• Coordinate delivery across multidisciplinary teams (commercial technical operational suppliers) ensuring clarity of roles responsibilities and outcomes.
• Chair programmelevel and workinglevel delivery forums to drive progress resolve blockers and maintain delivery momentum.
• Ensure thatcommissioned and DMSdriven changes are successfully transitioned into live operations delivering intended outcomes beyond approval or contract award.

Governance Assurance & Change Control

• Operaterobust auditable programme governance in line with the MSS and P3M ways of working ensuring decisions scope changes priorities and approvals are properly controlled.
• Manage scope cost schedule risk assumptions and dependencies against approved baselines.
• Provide clear delivery assurance through structured reporting performance metrics and seniorlevel briefings.
• Ensure consistency accuracy and integrity of programme documentation plans and performance data.
• Act as the primary interface between the MSS portfolio and the wider P3M function ensuring compliance with organisational policy and assurance expectations.

Stakeholder Customer & DMS Engagement

• Act as asingle point of accountability for medical programme delivery and assurance.
• Build and maintain trusted relationships with MOD DMS internal delivery teams and external suppliers.
• Translate operational needs constraints risks and dependencies into clear options and recommendations to support informed decisionmaking.
• Manage complex stakeholder landscapes resolving ambiguity around ownership accountability and delivery completion.

Issue Resolution & Operational Protection

• Take ownership ofhighimpact highpriority delivery issues driving timely mitigation and resolution.
• Balance delivery of change with protection of live medical operations ensuring operational impact is understood managed and minimised.
• Escalate issues appropriately presenting clear options impacts and recommendations.

Digital AI Data & Continuous Improvement

• UtiliseAIenabled tools andLargeLanguageModels(LLMs)to supportdocument creation document assurance requirements development reporting and decision support improving quality consistency and speed of delivery.
• Apply AI and automation pragmatically to reduce manual effort in programme controls governance artefacts and assurance activity.
• Usedata dashboards and analytics (e.g. Power BI)to improve programme visibility performance management and insight.
• Support the introduction of digital or datadriven solutions ensuring alignment with security assurance and operational constraints.
• Drive continuous improvement through identification of systemic issues lessons learned and innovative ways of working.
• Contribute tocapability capacity and resource planningto support forecast delivery demand.

What does Leidos need from me

• Proven experience deliveringcomplex multistakeholder and customer facing programmesin regulated environments.
• Strong programme management governance and delivery assurance capability.
• Strong commercial and contractual awareness able to shape proposals and engage credibly with customers and suppliers on scope value risk and commercial terms.
• Demonstrated ability to manage risk dependencies competing priorities and delivery under pressure.
• Handson experience using AI tools automation and digital solutions to drive operational or programme improvement.
• Experience with Microsoft Copilot and/or equivalent AI productivity tools using them to improve efficiency insight or decisionmaking.
• Strong data and reporting capability including experience usingPower BIor equivalent analytics tools.
• Experience leading or contributing toprocess improvement initiatives including simplification and automation.
• Confident communicator able to engage credibly with senior customers stakeholders and delivery teams.
• Strong analytical and organisational skills with attention to detail and data integrity.

Desirable

• Experience in healthcare medical services life sciences or other regulated delivery environments.
• Experience operating within public sector or defence customersupplier delivery models.
• Exposure to digital transformation or technologyenabled delivery.
• Technical literacy(ability to understand question and integrate technical solutions)without ownership of technical design or engineering delivery.

The successful applicant should be:

• Deliveryfocused structured and outcomeoriented.
• Curious and improvementminded with a strong interest in innovation and smarter ways of working.
• Comfortable operating in ambiguity and resolving complex delivery challenges.
• Calm credible and authoritative under pressure.
• Pragmatic and collaborative.

Essential / Strongly Preferred

• RecognisedProgramme or Project Management qualification(e.g. APM PMQ MSP or equivalent).
• Continuous improvement qualification (e.g. Lean Six Sigma Green Belt or equivalent).
• Change management qualification (e.g. APMGaligned or equivalent).

What we do for you:
At Leidos we are PASSIONATE about customer success UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers a collaborative culture and support for your career goals all while nurturing a healthy work-life balance.
We provide an employment package that attracts develops and retains only the best in talent. Our reward scheme includes:
Contributory Pension Scheme
Private Medical Insurance
33 days Annual Leave (including public and privilege holidays)
Access to Flexible benefits (including life assurance health schemes gym memberships annual buy and sell holidays and a cycle to work scheme)

Flexi-Time Working

Commitment to Diversity:

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging welcoming all perspectives and contributions and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know and we will respond in a way that best fits your needs.

Who We Are:

The Logistics Commodities & Services Transformation (LCST) Programme for the UK Ministry of Defence is a critical effort to enhance and improve the UKs defence supply chain. The programme provides essential services such as storage and distribution for the MODs materiel including a global freight service and the procurement and inventory management of 70000 commodity NATO Stock Number (NSNs).

Working together as Team Leidos we are helping to transform the UKs defence supply chain by providing an integration of a complex mixture of services at low risk using a modern suite of systems that will deliver one version of the truth. For the first time the MOD will see the whole picture as it is happening.

What Makes Us Different:

Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning AI cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change.

Collaboration: having flexibility to do your job is one of our core benefits enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home the office or on customer sites we will give you the digital tools and the flexibility to work smarter and align your needs and ours.

People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow to be inspired and to inspire others. At Leidos we invest in technical academies career rotations and a career development plans that enhance your future.

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.