Program Support Technician Department of Psychology

Working Title: Program Support Technician - Department of Psychology

State Role Title:Administrative and Office Specialist III

Position Type:Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: College of Health and Behavioral Studies

Department: 100053 - Psychology

Pay Band:3

Pay Rate:Pay Range

Specify Range or Amount: $38000 - $42000

Is this a JMU only positionNo

Is this a grant-funded positionNo

Is this a Conflict of Interest designated positionNo

Beginning Review Date:04/10/2026

About JMU:

At James Madison University (JMU) were more than just a publicly funded institution were a vibrant welcoming community located on a stunning campus where innovation collaboration and personal growth thrive. Our mission is to prepare students for a bright future and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU
We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:
Generous Leave: Enjoy paid vacation sick leave parental leave community service leave and 19 paid holidays annually.
Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources events and support.
Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU we believe in Being the Change and that starts with creating an environment where you can grow contribute meaningfully and feel supported every step of the way.

Discover what makes JMU a great place to work: Information:

The Department of Psychology is accepting applications for a full-time Program Support Technician who will provide administrative and logistical support to the department head assistant department heads and departmental faculty. This individual also will serve as the first point of contact for visitors to the department.

Duties and Responsibilities:

Serves as departmental support for processing admissions into the major and related tasks
Digitally enters and maintains the undergraduate psychology schedule of classes
Provides support for generating and archiving departmental documents
Assists with the departments major admissions processes (including transfer students
Provides support through the use of the student administration and advising system
Provides support to the Academic Unit Head (AUH) faculty students and visitors
Effectively communicates and efficiently executes duties and responsibilities
Maintains consistent communication with faculty and staff as needed
Organizes and prioritizes work to meet established deadlines
Provides other logistical support as needed (e.g. event management)
Participates in cross-trainings to be able to provide backup support for the Fiscal Technician position in the department
Assist with scheduling for faculty searches as assigned

Qualifications:

Required:
Understanding of office management best practices
Excellent computer literacy and ability to quickly learn new computer software
Fluency in Windows computer operating environment and Microsoft Office. Strength with Word Excel and e-mail software
Previous experience with PeopleSoft or database management
Some experience in web editing
A general understanding of the role of a department within a university
Advanced typing/data entry skills
Polished telephone communication skills
Interpersonal and leadership skills

Additional Considerations:
Experience working with JMUs Student Administration (SA) system and MyMadison Connect (the CRM) is beneficial or a demonstrated ability to learn new systems quickly
Experience with other JMU software systems (including for personnel and fiscal matters e.g. PeopleSoft modules ePAR AIM eVA procurement or Chrome River) or comparable systems is beneficial

Additional Posting Information:

Required Documents
1. Cover Letter
2. Resume
3. Contact information for 3 references

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age color disability gender identity or expression genetic information national origin parental status political affiliation race religion sex sexual orientation or veteran status.

We promote access inclusion and diversity for all students faculty staff constituents and programs believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: .

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at or You may also visit the JMU Human Resource Office located at 752 Ott Street Harrisonburg VA 22807 and we will be happy to assist you.