Mining Technical Representative

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

As a Mining Technical Representative at Caterpillar you will deliver hands-on technical expertise to dealers and customers throughout Central America the Caribbean and Northern Latin America. Acting as Caterpillars frontline technical liaison you will help reduce the commercial impact of product-related issues directly influencing both Caterpillars and dealer networks financial this role youll be the primary point of contact for diagnosing and resolving product application and maintenance challenges. You will guide dealers through complex technical situations drive effective solutions and support them in maximizing machine performance for mining operations. When issues arise youll be the trusted expert who leads resolution efforts and strengthens long-term dealer relationships.

What you will do:

• Territory Leadership: Manage and support assigned dealer territories acting as the central technical liaison to ensure alignment with Caterpillars service standards and customer expectations. This territory has a mix of dealer sizes and capabilities; the Technical Rep must be able to work across these various levels of dealer organizations and adjust to the prioritiesand requirements needed. Guide dealers through the Product Problem Management process to maximize machine uptime and customer satisfaction. This will entail PPM meetings with each of the dealers and some larger specific customer sites.

• New Machine & Market Introduction (NMI): Lead NMI programs to ensure smooth deployment and introduction of new mining equipment in your region/dealers.

• Program Management: Support dealers in executing Product Improvement Programs efficiently and within designated timelines.

• Customer Engagement: Provide technical insights and assist dealers in communicating Caterpillars service advantages to customers.

• Strategic Decision-Making: Navigate complex challenges evaluate alternatives and make timely decisions that impact dealer performance and customer outcomes.

• Market Insight & Growth: Understand dealer and customer needs and apply insights to support product sales process improvements and segment growth initiatives.

• Issue Resolution & Goodwill Administration: The incumbent administers service and commercial goodwill policy warranty settlements and will work with service specialists to ensure dealers have the technical capability to identify and repair product deficiencies.

What skills you will have:

Technical Excellence:Demonstrated technical experience with heavy equipment. Proven ability to apply product expertise to support operational performance and troubleshoot complex equipment issues.

Customer Focus: We are seeking a relationship builderwho excels at establishing trust and credibility with both dealers and customers. This is an independent role operating outside of a traditional CAT office environment requiring a high level of self-direction andaccountability.

Effective Communications: Proficient in using communication tools and techniques to clearly convey and interpret ideas information and needs. Applies appropriate communication behaviors to ensure mutual understanding and productive interactions across technical and non-technical audiences.

Problem Solving: Experienced in applying structured approaches and tools to identify analyze and resolve operational organizational or process-related challenges. Adapts problem-solving strategies to suit diverse situations and drive effective outcomes.

Service Excellence: Ability to anticipate dealer and customer needs resolve complex product and maintenance issues and recover from service failures in ways that strengthen trust and support machine uptime across assigned territories. Demonstrates skill in guiding dealers through Product Problem Management supporting NMI and improvement programs and ensuring service delivery that aligns with Caterpillars standards.

Relationship Management: Ability to build longterm productive relationships with dealers by clearly communicating expectations reviewing technical progress and aligning on solutions that reduce commercial impact and improve machine performance. Demonstrates effectiveness in serving as the primary technical liaison empowering dealer teams and supporting strategic decisions that enhance customer satisfaction and regional growth.

Additional Information:

Position to be located in Tucson AZ or Peoria Il with a requirement to work on-site full-timeat a Caterpillar facility.

Domestic relocation assistance is available

This position may require up to 50% travel

Sponsorship is notavailable

Posting date: 02/27/2026 - 03/13/2026

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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