Examination Support Officer

The School of Mathematics and Statistics delivers a large and diverse teaching program across undergraduate and postgraduate coursework with assessments conducted in a range of formats including written examinations and computer-based tests. Ensuring these assessments are conducted fairly securely and efficiently is essential to maintaining academic standards and a positive student experience.

NOTE: THERE ARE x2 ROLES AVAILABLE.

• $88K $100K plus 17% superannuation and annual leave loading
• Fixed Term 2 years
• Full-time (35 hours per week)

The Examinations Support Officer plays a key operational role in delivering invigilated assessments including computer-based lab exams and pen-and-paper exams. As the on-site invigilator you are responsible for ensuring assessment sessions run smoothly fairly and in line with university policy School procedures and course requirements.

Working closely with Project and Teaching Support Officers (Examinations and Assessment) Exam Coordinators and technical support staff you will coordinate exam delivery on the ground. This includes supervising casual invigilators managing issues in real time and acting as the escalation point during assessment sessions.

This role focuses on operational delivery rather than academic supportyou will not interpret exam content but will ensure processes are followed consistently and issues are handled appropriately.

Reporting to the School Manager this role has no direct reports.

Key responsibilities include:

• Coordinate and invigilate computer-based and paper-based exams including setup delivery and pack-down
• Prepare exam venues and computer labs including basic IT setup and troubleshooting to support assessment delivery
• Maintain a calm safe and well-organised assessment environment
• Manage student check-in processes including identity verification attendance and seating
• Supervise and guide casual invigilators allocating tasks and providing on-the-day direction
• Respond to operational technical and student-related issues escalating where required
• Apply university and School procedures consistently including academic integrity processes
• Liaise with academic staff on matters outside standard procedures
• Record incidents and complete post-exam reporting accurately and promptly
• Maintain the security and confidentiality of exam materials and student information
• Provide administrative support for exam delivery including scheduling room bookings printing and preparation of materials
• Monitor and maintain exam spaces and computer labs to ensure they remain secure and ready for use

About you

You may bring an operations support or administrative background ideally within a higher education or similar environment. You are practical organised and comfortable working in fast-paced structured settings where attention to detail and consistency are critical.

This role would suit someone with experience in exam operations (but not essential) or a hands-on support roleincluding those with an IT support background who are confident setting up and troubleshooting laptops.

You will bring:

• Confidence setting up and troubleshooting laptops computer labs or IT systems during live sessions
• Comfortable learning and using digital assessment platforms and related systems
• Ability to coordinate tasks and support small teams in a live environment
• High attention to detail with the ability to follow and apply procedures consistently
• Clear and professional communication skills
• Ability to remain calm and make sound decisions under pressure
• Good judgement and an understanding of professional boundaries
• Familiarity with compliance processes incident reporting or regulated environments (desirable)

This is a primarily on-site role. Flexibility is required with some work outside standard business hours including evenings and Saturdays during peak exam periods.

Application documents: please upload your resume and a cover letter (no need to address the full selection criteria).

For informal queries please see the below contact details.

Otherwise please apply online -applications will not be accepted if sent directly to the contact listed.

Josef Dick
E:

Applications close: 3rd May 2026 11.55PM

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Pre-Employment Checks
Aligned with UNSWs focus on cultivating a workplace defined by safety ethical conduct and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.
These pre-employment checks may include a combination of some of the following checks:-
National and International Criminal history checks
Entitlement to work and ID checks
Working With Children Checks
Completion of a Gender-Based Violence Prevention Declaration
Verification of relevant qualifications
Verification of relevant professional membership
Employment history and reference checks
Financial responsibility assessments/checks
Medical Checks and Assessments

Compliance with the necessary combination of these checks is a condition of employment at UNSW.

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UNSW is committed to equity diversity and inclusion. Applications from women people of culturally and linguistically diverse backgrounds those living with disabilities members of the LGBTIQ community; and people of Aboriginal and Torres Strait Islander descent are encouraged. UNSW provides workplace adjustments for people with disability and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.