Product Manager Lead

Job Description:

Position is hirable in Lexington MA or NYC

Rakuten International is a division of Rakuten Group Inc. a Japanese global technology leader in services that empower individuals communities businesses and society. Headquartered in San Mateo California with more than 4000 employees worldwide the Rakuten International business portfolio includes market leaders in e-commerce digital marketing advertising communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.

Rakuten is the most rewarding way to shop giving millions of members Cash Back when they buy from their favorite brands. As a leading shopping platform Rakuten partners with thousands of top brands across apparel beauty and wellness grocery travel on-demand services subscriptions and dining helping members save on everyday purchases. Since 1999 Rakuten members have earned more than $4.6 billion in Cash Back making it the largest Cash Back platform of its kind. Learn more at .

Job Summary:

We are hiring aProduct Manager Leadto serve as thesingle product ownerfor the Rakuten Card Linked Offers (RCLON) platform. This is a senior highly visible role responsible for defining product strategy owning the roadmap and leading execution across a complex multi-partner data-intensive environment. RCLON is a market-leading CLO platform powering large-scale high-performance offers for top loyalty programs across financial institutions airlines and consumer rewards platforms. Our platform supports best-in-class offer scale transaction tracking and partner reporting in a rapidly evolving and increasingly competitive ecosystem.

Key Responsibilities:

Product Strategy & Ownership

• Own theend-to-end product vision strategy and roadmapfor the RCLON platform aligned to business objectives and revenue growth targets.

• Serve as thesingle accountable product ownerfor a multi-partner multi-publisher platform operating at significant scale and complexity.

• Translate company and partner goals into clear product priorities tradeoffs and execution plans.

Cross-Functional Leadership

• Act as the primaryproduct liaisonbetween RCLON and the broader Rakuten Rewards Product organization ensuring alignment on standards tooling and best practices.

• Partner closely withEngineeringto define scope sequencing and delivery plans; write clear high-quality product requirements that balance partner needs technical constraints and platform scalability.

• Build strong working relationships withSales Business Development Operations BI and Complianceto ensure the platform meets both internal and external needs.

Platform Data & Analytics

• Drive the evolution ofdata integrations reporting tools and analytics capabilitiesfor internal stakeholders and external partners.

• Collaborate with BI teams to improve data accuracy transparency and self-service reporting across the platform.

• Ensure the platform scales reliably as offer volume partners and transaction complexity grow.

Compliance Risk & Reliability

• Own product accountability forPCI SOC 2 and related compliance requirements partnering with Engineering Security and Legal to ensure ongoing adherence.

• Ensure product decisions account for data privacy security and operational resilience in a payments-adjacent environment.

Qualifications:

• 8 years of product management experience with ownership ofcomplex B2B or platform products

• Deep domain knowledge ofcard-linked offers payments loyalty financial institutions or card networks

• Proven experience partnering closely with engineering teams ondata-heavy API-driven or transactional systems

• Strong analytical mindset with hands-on experience working withdata reporting and metrics

• Ability to managemultiple concurrent workstreamsand make clear prioritization decisions

• Comfort presenting tosenior leadership executives and external partners

• Exceptional communication organization and stakeholder management skills

• Product Management certification and/or BI tool experience a plus

Minimum Requirements:

• Bachelors degree or equivalent experience required

• Advanced degree or formal product certifications preferred but not required

• Experience inhigh-scale partner platformsor multi-tenant B2B products

• Familiarity withAgile product developmentand modern product discovery practices

• Experience working in regulated or compliance-heavy environments

#LI-CW1

Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge set clear goals and engage your team

At the time of posting Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors including the skills qualifications and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus health vision dental insurance 401k matching PTO Volunteer Time Off (VTO) and other employee benefits as the company implements.