Senior IT and MSP Level 3 Technician

TeamLogic IT

Job Location:

New Haven, CT - USA

Yearly Salary: $ 80000 - 105000

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

401(k)
Competitive salary
Paid time off

Summary:
Are you a seasoned IT powerhouse ready to be more than just another technician Were building something big and we want you at the foundation of it. We are a fast-growing Managed IT Services provider on a mission to redefine what Small and Medium-sized businesses expect from their technology partner. This is a ground-floor opportunity where your expertise will directly shape how we grow and serve our clients with real paths to senior leadership and specialized roles as the business scales. Youll bring enterprise-grade thinking to the businesses that need it most acting as both a technical authority and a trusted advisor. Because here how you make clients feel is just as important as how fast you resolve a ticket.
If youre ready to own your impact and grow alongside a company thats going places this is your moment.

Responsibilities:

Technical Support: Provide advanced technical support for a variety of IT systems including servers networks and software applications. Troubleshoot and resolve complex issues escalated from Level 1 and Level 2 technicians.
Network Management: Design implement and manage robust network solutions to ensure optimal performance and security for clients. Monitor network performance to identify potential issues and take proactive measures.
System Administration: Perform regular maintenance and upgrades on client systems including patch management backup and recovery and system monitoring. Ensure that all systems are secure up-to-date and compliant with industry standards.
Client Interaction: Maintain strong relationships with clients by providing professional and timely support. Understand client needs and recommend appropriate technology solutions to enhance their business operations.
Project Management: Lead and manage IT projects including system migrations network installations and software deployments. Coordinate with internal teams and external vendors to ensure successful project delivery.
Documentation: Create and maintain detailed documentation for all client environments including network diagrams system configurations and troubleshooting procedures. Ensure that all documentation is accurate and up-to-date.
Training and Mentorship: Provide guidance and mentorship to Level 1 and Level 2 technicians. Conduct training sessions to enhance the technical skills of the team and improve overall service quality.
Compliance: Ensure that all client systems comply with relevant regulations and industry standards including data privacy and cybersecurity requirements. Perform regular audits and assessments to identify and address potential vulnerabilities.
Emergency Support: Provide on-call support for critical issues. Respond to emergencies promptly and take appropriate actions to minimize downtime and loss of data including after-hours and weekend support as needed.

Knowledge Skills & Qualifications:

Experience & Education: Minimum of 5 years in IT support including 2 years in a Level 3 or senior technician role. MSP experience preferred. A Bachelors degree in IT Computer Science or a related field is preferred with certifications such as CompTIA Network Security Microsoft Azure Administrator or CCNA as a plus.
Technical Expertise: Proficiency in Windows and Linux server environments virtualization technologies (VMware Hyper-V) and cloud platforms (Azure AWS).
Networking & Security: Strong knowledge of networking protocols firewalls VPNs and cybersecurity best practices. Experience with monitoring tools such as SolarWinds Auvik or similar.
RMM & Ticketing Systems: Hands-on experience with Remote Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA ServiceNow or Zendesk.
Documentation & Process Management: Proficiency in documentation tools like Hudu IT Glue or SharePoint with experience in structured IT documentation and process standardization.
Problem-Solving & Project Management: Strong analytical skills to diagnose and resolve complex technical issues with proven experience managing IT projects from inception to completion.
Communication & Customer Service: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical clients and provide outstanding customer service.
Adaptability & Team Collaboration: Ability to work in a fast-paced evolving technology environment continuously learning and contributing to a collaborative team culture.

Work Environment
This role requires the ability to work both onsite and remotely depending on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid drivers license. Flexibility in working hours including evenings and weekends may be required to accommodate client emergencies or project deadlines.

Fast-paced and dynamic environment with a focus on delivering high-quality IT support to SMB clients.
Collaborative and supportive team culture.

Benefits:

Competitive salary and performance-based bonuses
401(k) with company-sponsored profit sharing giving you a direct stake in the success and growth of the business
Generous paid time off and holiday schedule
Professional development opportunities and reimbursement for certifications
Flexible working hours and remote work options
Supportive and collaborative work environment

Company Overview
At TeamLogic IT of Greater New Haven were not just an IT company were a catalyst for growth in our local business community. We exist to empower the small and medium-sized businesses that are the backbone of our region giving them access to the same enterprise-grade technology and strategic thinking that big corporations take for granted. What we do matters and every problem we solve every system we secure and every client we support helps a local business owner sleep better at night.

We are a passionate mission-driven team that believes technology should be a superpower for our clients not a source of stress. We push boundaries think boldly and hold ourselves to an exceptionally high standard because the businesses counting on us deserve nothing less.

As part of the nationally recognized TeamLogic IT network youll have the rare advantage of a close-knit community-rooted team culture backed by the resources collaboration and collective intelligence of hundreds of technicians across North America. The best of both worlds.

This is a place where your ideas are heard your growth is championed and your work leaves a real mark on our clients on our community and on the future of this company.

Flexible work from home options available.

Compensation: $80000.00 - $105000.00 per year

Our growth isnt measured in numbers its an investment in aligning with the best talent.

If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fast-paced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Were Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.

Required Experience:

Senior IC

Benefits:401(k)Competitive salaryPaid time offSummary:Are you a seasoned IT powerhouse ready to be more than just another technician Were building something big and we want you at the foundation of it. We are a fast-growing Managed IT Services provider on a mission to redefine what Small and Medium...

Benefits:

401(k)
Competitive salary
Paid time off

Responsibilities:

Technical Support: Provide advanced technical support for a variety of IT systems including servers networks and software applications. Troubleshoot and resolve complex issues escalated from Level 1 and Level 2 technicians.
Network Management: Design implement and manage robust network solutions to ensure optimal performance and security for clients. Monitor network performance to identify potential issues and take proactive measures.
System Administration: Perform regular maintenance and upgrades on client systems including patch management backup and recovery and system monitoring. Ensure that all systems are secure up-to-date and compliant with industry standards.
Client Interaction: Maintain strong relationships with clients by providing professional and timely support. Understand client needs and recommend appropriate technology solutions to enhance their business operations.
Project Management: Lead and manage IT projects including system migrations network installations and software deployments. Coordinate with internal teams and external vendors to ensure successful project delivery.
Documentation: Create and maintain detailed documentation for all client environments including network diagrams system configurations and troubleshooting procedures. Ensure that all documentation is accurate and up-to-date.
Training and Mentorship: Provide guidance and mentorship to Level 1 and Level 2 technicians. Conduct training sessions to enhance the technical skills of the team and improve overall service quality.
Compliance: Ensure that all client systems comply with relevant regulations and industry standards including data privacy and cybersecurity requirements. Perform regular audits and assessments to identify and address potential vulnerabilities.
Emergency Support: Provide on-call support for critical issues. Respond to emergencies promptly and take appropriate actions to minimize downtime and loss of data including after-hours and weekend support as needed.

Knowledge Skills & Qualifications:

Experience & Education: Minimum of 5 years in IT support including 2 years in a Level 3 or senior technician role. MSP experience preferred. A Bachelors degree in IT Computer Science or a related field is preferred with certifications such as CompTIA Network Security Microsoft Azure Administrator or CCNA as a plus.
Technical Expertise: Proficiency in Windows and Linux server environments virtualization technologies (VMware Hyper-V) and cloud platforms (Azure AWS).
Networking & Security: Strong knowledge of networking protocols firewalls VPNs and cybersecurity best practices. Experience with monitoring tools such as SolarWinds Auvik or similar.
RMM & Ticketing Systems: Hands-on experience with Remote Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA ServiceNow or Zendesk.
Documentation & Process Management: Proficiency in documentation tools like Hudu IT Glue or SharePoint with experience in structured IT documentation and process standardization.
Problem-Solving & Project Management: Strong analytical skills to diagnose and resolve complex technical issues with proven experience managing IT projects from inception to completion.
Communication & Customer Service: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical clients and provide outstanding customer service.
Adaptability & Team Collaboration: Ability to work in a fast-paced evolving technology environment continuously learning and contributing to a collaborative team culture.

Fast-paced and dynamic environment with a focus on delivering high-quality IT support to SMB clients.
Collaborative and supportive team culture.

Benefits:

Competitive salary and performance-based bonuses
401(k) with company-sponsored profit sharing giving you a direct stake in the success and growth of the business
Generous paid time off and holiday schedule
Professional development opportunities and reimbursement for certifications
Flexible working hours and remote work options
Supportive and collaborative work environment

This is a place where your ideas are heard your growth is championed and your work leaves a real mark on our clients on our community and on the future of this company.

Flexible work from home options available.

Compensation: $80000.00 - $105000.00 per year