Assistant Ops Manager

Cooks Home Assistance Care

Job Location:

Merrillville, IN - USA

Hourly Salary: $ 20 - 23

Posted on: 7 days ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Position Summary

The Operations Manager is responsible for overseeing the day-to-day operations of the non-medical home care agency to ensure efficiency compliance quality service delivery and staff accountability. This role serves as the operational backbone of the agency ensuring services are delivered in accordance with state regulations internal policies and company standards.

Reports To

Owner / Administrator / CEO

Supervises

Office Staff (Schedulers Intake Coordinators Administrative Assistants)
Caregivers (directly or indirectly)
Contractors and Vendors as assigned

Core Responsibilities

1. Daily Operations Management
Oversee daily office operations
Ensure staffing coverage for all scheduled services
Monitor call-outs replacements and service continuity

2. Compliance & Regulatory Oversight
Ensure compliance with state non-medical home care regulations
Maintain audit-ready client files
Oversee HIPAA compliance and documentation standards

3. Staffing & Caregiver Management
Oversee caregiver onboarding and training
Monitor performance attendance and professionalism
Handle disciplinary actions and corrective plans

4. Scheduling & Service Coordination
Ensure services match authorized hours and care plans
Minimize overtime gaps and cancellations

5. Client Relations & Quality Assurance
Address escalated client concerns
Monitor satisfaction and service quality

6. Intake & Onboarding Oversight
Ensure timely and accurate client onboarding
Verify rates authorizations and agreements

7. Financial & Administrative Oversight
Support payroll accuracy
Monitor operational costs

8. Systems SOPs & Process Improvement
Enforce SOP adherence
Recommend and implement improvements

9. Leadership & Accountability
Provide staff oversight and coaching
Conduct performance reviews

Required Qualifications

35 years experience in home care or healthcare operations
Strong knowledge of non-medical home care services
Leadership and supervisory experience
Strong organizational and communication skills

Preferred Qualifications

Prior management experience
Knowledge of state home care regulations
Experience with audits or surveys

Performance Expectations

Compliance with all regulations and policies
High caregiver accountability and retention
Accurate scheduling and service delivery
High client satisfaction
Audit-ready documentation at all times

Ready to Be the Backbone of Exceptional Home Care

Click Apply Now to join an agency that prizes efficiency teamwork and compassionate service to seniors!

Compensation: $20.00 - $23.00 per hour

Professional caregivers go by many names: homemakers home care aides home health aides certified nursing assistants personal care assistants direct care workers. No matter the name what they all have in common is a calling to care for people in the comfort of their own homes.

^{This agency is independently owned and operated. Your application will go directly to the agency and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to Home Care Evolution Corporate.}

Required Experience:

Manager

Benefits:401(k)401(k) matchingBonus based on performanceCompetitive salaryDental insuranceFree food & snacksHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insurancePosition SummaryThe Operations Manager is responsible for overseeing the day-to-day operations of ...