Operations Manager

Operations Manager On Demand Courier (24/7 operations)

Location: Ashburn Virginia
Job Type: Full-Time Exempt
Industry: Time-Critical / On-Demand Logistics (Life Sciences Critical Infrastructure)

Overview

We are seeking an Operations Manager to lead high-touch on-demand logistics operations supporting clients in life sciences aviation (AOG) and other critical infrastructure sectors.

You will oversee live operations managing a network of independent contractor (1099) drivers dispatch coordination and service delivery where precision urgency and accountability are non-negotiable.

If your background is primarily in long-cycle project delivery PMO structures or roadmap execution this role will not be a fit.

This role is for operators who thrive in real-time execution environmentswhere decisions happen minute-by-minute service failures have immediate consequences and relationships drive is ahands-on leadership roleyou are in the work not managing from a distance.

What Youll Own

• Real-Time Operational Execution
  • Lead day-to-day on-demand delivery operations with tight SLAs and zero margin for error
  • Make rapid high-stakes decisions under pressure
  • Troubleshoot service disruptions in real time
• 1099 Driver Network Leadership
  • Manage staff to coach and retain a network ofindependent contractor drivers
  • Build strong relationships while maintaining performance accountability
  • Ensure adherence with service and client-specific requirements
• High-Touch Client Delivery
  • Support clients with time-critical sensitive shipments (e.g. life sciences medical data centers)
  • Maintain service quality where failure is not an option
  • Partner closely with internal teams and customers to ensure execution excellence
• Operational Structure & Detail
  • Ensure accurate job execution documentation and billing inputs
  • Identify and correct breakdowns in process communication and execution
  • Drive consistency in a fast-moving variable environment
    

What This Requires

• Experience in on-demand time-critical logistics or transportation
  • Courier final mile AOG/NFO medical/life sciences logistics strongly preferred
• Proven ability to operate in a high-touch high-urgency environment
  • Youve managed live operationsnot just planned them
• Experience working with 1099 / independent contractor driver models
• Strong relationship-building skills
  • You can balance accountability with trust across all stakeholders
• High attention to detail and execution accuracy
  • You understand that small misses create major downstream impacts
• Comfort with ambiguity variability and constant change
  • No two days look the sameand thats the point
    

Why This Matters

• Our work supports industries where logistics failures have real consequencesdelayed treatments grounded aircraft disrupted infrastructure.
  
• We dont move packages.
  We move lives forward.

Schedule & Work Environment

• Full-time role supporting a 24/7/365 operation (evenings/weekends on-call)
  
• Fast-paced high-pressure setting requiring strong focus and adaptability
• Occasional travel to customer sites and company locations

Requirements

• Successful completion of: Background check Drug screening HIPAA OSHA and Bloodborne Pathogen training TSA clearance completion.

Required Experience:

Manager