General Manager | Full-Time | Mullins Center (UMass-Amherst)

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services with a platform spanning venue development and end-to-end capabilities across venue management hospitality and sponsorship sales. Founded in 2015 the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas stadiums convention centers music festivals performing arts centers and cultural institutions spanning four continents.

The General Manager is responsible for the efficient professional and profitable operation of the assigned addition to managing the day to day business operations the General Manager solicits new sources of revenue both on and off the venue property. Responsible for overall management promotion and operation of the facility including construction purchasing policy administration booking marketing finance food and beverage box office advertising security production maintenance and related operations for an Arena/Complex. This position is responsible for the development coordination and management of all aspects and strategies for the arenas entertainment events.

This role pays an annual salary of $9500- $110000 and is bonus eligible.

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays)

This position will remain open until June 12 2026.

• Arrange for and otherwise book Events at the venue develop and maintain relationships with reputable promoters local market contacts agents and talent affiliates to attract concerts shows entertainment events etc.
• Administration of specific plans and programs prescribed by corporate directives to include: HR Sales and Marketing quality assurance energy efficiency safety/emergency procedures crowd control and crisis management practices or other areas as needed.
• Generate for client/corporate in a timely manner financial and other reports detailing the arena activities.
• Prepare a proposed annual Operating Budget and submit such proposed budget to client/corporate.
• Oversee day to day operation ensuring s technical and staff resource needs for all events oversees plans for allocating those resources and successfully manages their efficient implementation.
• Insure all agreements made regarding the Arena Facility are in compliance with the contract state and federal law.
• Provide final approval for all contracts and agreement.
• Attend conferences and trade association meetings.

• Bachelors degree or higher from an accredited college or university in Business/Hospitality Management or related field.
• Minimum of 5-7 years management experience in an Arena Convention Center Hotel or other similar public assembly facility.
• The ability to research develop and maintain relationships with artist agents artist management as well as local regional and national promoters.
• Proven leadership skills.
• Demonstrated knowledge of event solicitation and presentation public relations advertising and media relations and event planning facility operations budget preparation and personnel management.
• Ability to apply conflict resolution and problem-solving skills in a team-oriented environment.
• Ability to express ideas clearly through both oral and written communication.
• Superior Sales and Marketing skills.
• Knowledge of budget preparation and control.
• Considerable knowledge of safety regulations and other federal state or local laws and regulations.
• Effectively work under pressure and meet tight deadlines in a fast-paced environment.
• Ability to communicate with employees co-workers volunteers management staff and guests in a clear professional and courteous manner which fosters a positive enthusiastic and cooperative work environment.
• Ability to make sound business/operations decisions quickly and under pressure.
• Solid working knowledge of computer applications: Microsoft office POS systems timekeeping systems.
• Ability to work well in a team-oriented fast-paced event-driven environment.
• Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location equipment evacuation procedures adjacent employee and guest areas and facility access.
• Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
• Possess thorough working knowledge of all applicable sanitation requirements food preparation guidelines alcohol service policies safety standards etc. pertaining to Oak View Group and venue concession and premium services operations.
• Ability to calculate basic and complex math functions (addition subtraction multiplication division percentages).
• Ability to handle cash accurately and responsibly.
• Ability to consistently adhere to the highest standards of integrity professionalism ethics and confidentiality.
• Ability to work independently with little direction.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.