Repairs & Maintenance Team Leader 18844

Job Title: Repairs & Maintenance Team Leader

Working Hours: Central Standard Time TBD

Salary Range: $15-20 USD/hour depending on experience

About the company:

A full-service real estate and property management company with a national presence and an outstanding reputation. We operate in more than 50 markets across the United States and manage over 19000 homes. Our goal is to scale to 250000 homes by 2030 and were building a world-class operations team to help us get there.

Our Property Services division plays a critical role in providing reliable high-quality maintenance services to our clients and residents. We combine local expertise strong systems and data-driven insights to improve service quality reduce costs and deliver an exceptional experience nationwide.

POSITION OVERVIEW

The Repairs & Maintenance Team Leader will oversee a team of maintenance professionals who coordinate and execute repairs service requests and maintenance projects across multiple U.S. markets.

This leader will manage daily performance prioritize work effectively and ensure repairs are completed on time at a fair cost and with high-quality results. The ideal candidate brings strong management critical thinking and problem-solving skills with deep experience in single-family rental (SFR) or residential maintenance operations.

WHAT YOULL DO

• Manage a High-Performing Team
  • You will be responsible for training and managing team members to achieve operational excellence. You will be involved in the hiring and development of your team. You will have between 5-8 direct reports and will be overseeing repairs and maintenance for around 3000 homes.
  • Conduct regular check-ins set clear goals and help team members grow in their roles.
  • Set high expectations and lead your team to hit them.
• Drive Operational Excellence
  • Oversee day-to-day maintenance execution ensuring work orders are completed accurately and efficiently.
  • Identify and resolve process challenges to improve speed quality and communication.
  • Collaborate with cross-functional teams (Dispatch Vendor Management Operations) to ensure smooth handoffs and consistent results.
• Provide deep understanding of single family home maintenance and repairs.
  • Leverage In-House Technicians
  • Expand and optimize companys internal maintenance technician operations to increase capacity utilization and profitability.
  • Drive technician performance ensuring high-quality workmanship strong communication and accountability.
• Ensure Quality and Client Experience
  • Promote a right-first-time culture that emphasizes craftsmanship clarity and proactive updates.
  • Monitor quality resolve escalations and continuously improve client and resident satisfaction.
  • Manage Costs and Vendor Performance
  • Track maintenance spending identify trends and support initiatives to improve efficiency and control costs.
  • Build and maintain strong vendor relationships to ensure consistency in pricing quality and service.
  • Support the use of companys price book standards and technology tools across your assigned markets.

WHAT YOULL BRING

• 3 years of experience in property maintenance or construction operations ideally within the SFR (single-family rental) industry
• Proven management experience hiring training and developing teams in an operational environment
• Strong understanding of maintenance processes workflows and vendor management
• Comfort with technology and data analysis; ability to use dashboards and systems to monitor team performance
• Root-Cause Problem Solving Digs beyond surface issues to identify underlying process or training gaps
• Data-Informed Judgment Uses information to make balanced timely decisions
• Prioritization Under Pressure Can quickly determine what matters most when everything feels urgent
• Decision-Making Confidence Balances speed with quality and acts decisively with incomplete information
• Clear and Concise Communication Explains complex issues simply to non-technical audiences
• Adaptability Thrives amid change new technology and evolving priorities
• Ownership Mentality Treats the business as their owntakes full responsibility for outcomes

CORE VALUES

• Win Together Success is a team sport.
• Do the Right Thing Integrity and transparency guide every decision.
• Own the Outcome Take responsibility and deliver results.
• Embrace the Grind Commit to consistent disciplined execution.
• Grow Daily Pursue growth personally and professionally.

WHAT WE OFFER

• 100% remote opportunity for international team members
• A culture of ownership trust and professional growth
• The chance to lead within a fast-growing forward-thinking property management company