HOA Assistant General Manager

Keystone Pacific Property Management LLC is a prestigious property management firm headquartered in Irvine CA with offices throughout Northern and Southern California Colorado and Idaho. Since 1982 we have led the way in providing superior customer care for our clients in planned-unit developments condos mixed-use commercial new project developments large-scale onsite communities and master-planned community associations.

We have an excellent opportunity for an experienced Assistant General Manager to join our amazing environment with an opportunity for continuous growth and development. For more information please read below!

Summary: Ambassador of Fun and Resident Connector are just two of the underlying titles of this important role. This position reports directly to the General Manager and Board of Directors and is responsible for designing and implementing a wide variety of lifestyle activities including workshops clubs and special community events. This role will also be responsible for providing support to the General Manager as needed and will be the GMs backup for daily operations during absences. This position will be the frontline face to our residents for all routine inquiries as well as managing communication with community residents to engage and encourage participation in the communitys happenings! The HOA is dedicated to promoting engaging lifestyles for all community members by offering opportunities to learn and make valuable neighbor connections. Weekend and evening work will be required from time to time to facilitate programs and events. If youre bursting with ideas and ready to have a blast lets join forces to create some seriously fun experiences together!

** This position is an onsite role. **

Why Join Keystone

Keystone is a company dedicated to empowering our team members to improve peoples lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

As a member of our team your talents will be nurtured and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.

We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth.

Were thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.

What We Offer:

• Competitive Salary
• Work-Life Balance
• Opportunities for Career Growth
• Training and Mentorship from Successful Leaders in the HOA Industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO) Dental and Vision
• Flexible Spending Account
• Pet Savings
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement Plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

Essential Job Duties and Responsibilities:

Resident Relations

• Provide an exceptional customer experience and lead by example.
• Assist with front line service for all the residents needs as required.
• Greet residents and their guests making them feel welcome.
• Assist with updating customer accounts in the property management software to ensure accurate records.
• Purchase equipment and supplies within the approved budget.
• Enforce all HOA rules and regulations with regard to membership facilities park and amenities in an effective and courteous manner at all times (including summer pool monitoring).
• Support to the General Manager with administrative duties as required.
• Work with the GM with daily oversight of the lodge and community amenities to verify they meet expectations.

Communication

• Work with the General Manager to design and execute HOA Communications through various means (HOA website facility communication boards).
• Collect weekly announcements from the HOA Committees and Clubs and format and distribute the weekly eBlast email to the community.
• Maintain the HOA website working in coordination with the Webmaster.
• Manage the upcoming events community home page communication.
• Manage the entire private event booking process.
• Manage the HOA club protocol with registration and scheduling.
• Support e-newsletter creation including the solicitation for newsletter content monthly.
• Write materials on HOA activities and events for distribution to the residents.

Lifestyle

• Research develop plan implement and evaluate a variety of lifestyle activities to meet the needs of the community.
• Promote and market all recreational offerings to our community including website promotions.
• Book appropriate amenities and secure equipment for all offerings.
• Keep residents updated on the status of offerings including set-up/take-down requirements.
• Recruit and manage instructors volunteers and team members for all recreational offerings.
• Work within the programs and events budgets. Submit annual budget justification as programs are implemented.
• Write edit and produce calendars/brochures of all HOA events and meetings.
• Review confirm and submit invoices for payment.
• Maintain accurate detailed records of all recreational programs.
• Assist the General Manager with the preparation and monitoring of the annual operating budget for recreation revenue and expenses.
• Obtain feedback from participants and conduct community engagement to guide future planning.
• Practices and adheres to Keystones Core Values Mission and Vision.
• Any additional job duties as required by the supervisor.

Qualification Requirements:

• Must possess a valid Drivers License and maintain a clean DMV record.
• Must have reliable transportation and the ability to drive to and from communities.
• Experience in overseeing recreational programs and events preferred.
• Excellent client service orientation. Responsive follows up and closes the loop with clients.
• Strong computer skills. Proficient in MS Office such as TEAMS Outlook Word Excel PowerPoint and HOA software experience.
• Strong attention to detail.
• Ability to maintain a positive attitude.
• Possess strong leadership and collaboration skills.
• Excellent interpersonal influencing and relationship-building skills.
• Strong verbal and written communication.
• Effective organizational and time management skills. Ability to manage multiple tasks and priorities and meet deadlines.
• Demonstrate strengths in working independently and in a team environment.
• Willingness to work on a flexible schedule such as weekends and/or evenings.
• Verifiable references.
• Able to pass a background check.

Education and/or Experience:

• 2 or more years of experience working in a facilities or events-related role
• High School Diploma or GED required.
• Bachelors Degree desired

Work Environment:

The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Ability to drive to communities.
• Ability to sit stand and operate business equipment.
• Typical office environment with low-level noise exposure.

We invite you to view our LinkedIn Instagram and Facebook to get an inside look at what Keystone is all about! Check out our website at . Click on Careers and stay connected!

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system send an email to for assistance. Please include a description of your requested accommodation your name and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to the accessibility of the online application system by individuals with disabilities.

Keystone Pacific Property Management LLC is an equal-opportunity employer. All applicants will be subject to a Background and DMV Check.