Information Governance Solutions Manager

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

This position can be based in one of the Firms offices: Operations Center in Tampa FL Dallas and Chicago.

General Description:

We are seeking an Information Governance Solutions Manager to join our team. The Information Governance (IG) Solutions Manager is responsible for the strategy roadmap and delivery of firm wide IG system and solution capabilities across our ecosystems. This role translates regulatory client and attorney requirements into scalable product features; orchestrates complex data and platform migrations; and drives adoption by coordinating with cross functional change management UAT training and support teams. The ideal candidate brings deep experience with law firm platforms (e.g. DMS CRM time/finance collaboration) and a track record of leading multi system transitions while safeguarding confidentiality defensible disposition and operational resilience.

Key Responsibilities and Essential Job Functions:
Product Strategy & Roadmap

• Own the IG product vision roadmap and system implementation; align features to attorney workflows risk controls and firm objectives.
• Define measurable outcomes for data lifecycle (creation classification retention disposition) and mattercentricity across platforms.
• Lead crossfunctional discovery and requirementspartnering with Legal Ops Risk/Compliance KM IT Practice Groups and other stakeholders translating these into acceptance criteria.
• Coordinate vendor roadmaps and assess system capabilities to mitigate transition risk and ensure sustainable integrations.
  

Platform Ownership (LawFirm Ecosystem)

• Serve as product owner for IG capabilities spanning DMS and collaboration tools including new and emerging technologies with strong influence on system selection and implementation.
• Govern integrations security models metadata standards and ClientMatter schemas to ensure useability and compliance.
• Establish product KPIs and dashboards for adoption data quality risk exceptions and support responsiveness.
  

Delivery Migrations & Change Management

• Plan and lead IG system migrations and implementations with strong focus on streamlining workflows.
• Orchestrate cutovers and run sheets resource allocation vendor coordination and contingency planning for missioncritical transitions.
• Drive IG platform adoption: lead UAT QC training and communications; publish knowledgebase content and rollout playbooks.
  

Information Governance Risk & Compliance

• Translate regulatory and client obligations into product controls (classification ethical walls legal hold retention/disposition auditing).
• Partner with Risk/Compliance to codify policytotechnology mappings and monitor control effectiveness across systems.
• Collaborate with Legal teams to ensure appropriate levels of risk mitigation and oversight of firm and industry best-practices.
• Work with Retention & Disposition to ensure defensible disposition and support for privacy requests through standardized metadata and automation.
• Monitor system integrity and performance; coordinate rapid resolution with vendors and internal engineers for highpriority issues.

Data Architecture & Operations

• Work with Data Governance to address data mapping and restructuring from unstructured sources into ClientMatter formats to optimize search analytics and compliance.
• Implement automation for imports/workflows; standardize procedures to improve administrative effectiveness.
• Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law.
• Special projects and duties as assigned.
  

Required Skills:

• Proven leadership of complex platform migrations and cloud transitions (e.g. DMS to cloud; CRM to Azure).
• Handson experience managing or supporting the firm platforms listed above (DMS Records collaboration).
• Mastery of stakeholder management vendor coordination and communication across attorney business and IT groups.
• Expertise in UAT/QC requirements documentation release management and user training/support.
• Strong understanding of ClientMatter schema mattercentricity metadata governance and legalhold/retention practices.
• Focus on continuous learning including attendance at industry events educational achievements and certifications as appropriate.
• Knowledge of or ability to learn Microsoft Office Suite or Microsoft 365.
  

Required Qualifications & Education:

• 710 years in product management IG or enterprise applications within a large law firm or professional services environment.
• Bachelors degree or work equivalent required.
  

Preferred Qualifications & Education:

• PMP certification
• Experience leading and mentoring teams and instituting project management workflows.
• Background in law firm consolidations and multi region deployments.
  

Physical Requirements:

• Ability to sit or stand for extended periods of time.
• Moderate or advanced keyboard usage.

This position may be filled in accordance with applicable Pay Transparency Laws the pay range for this position in these locations is $144000 - $216000 per year. This range may not be applicable to other individuals actual compensation will depend on the individuals qualifications and addition to the base compensation Holland & Knight provides bonus opportunities and an exceptional benefits package.

Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally which includes resources that encourage individuals to focus on their health and well-being.

Below are the benefits we offer: comprehensive medical (PPO and HDHPs) dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off including paid leave for new parents.

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race color religion sex (including pregnancy childbirth or related conditions transgender status and sexual orientation) national origin age disability genetic information veteran status or any other factor prohibited by law.

Applicants who are interested in applying for a position and require an accommodation during the process should contact .

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process as well as inclusion in a personnel file. Categories of data collected may include name address phone numbers email Social Security Number and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background employment and certifications. Please visit Legal Information Portal for Holland & Knight LLPs privacy policies.