IT Helpdesk Administrator

Motive Companies is seeking a critical thinking candidate for a 3-month contract helpdesk position in our IT department. Skills must include the ability to clearly communicate with users at all levels of the organization respond and adapt to a variety of helpdesk requests and be highly motivated for the proactive health of the companys digital infrastructure.

Responsibilities include but are not limited to:

• Installs tests and assists users with the implementation of new hardware software and applications
• Provide ongoing first and second-level helpdesk support and ticket triage including problem troubleshooting customer support ticket creation management and follow-up
• Troubleshoots and identifies hardware and software problems in a timely manner; resolves routine problems replaces defective components and researches resources to identify solutions
• Manages and maintains hardware procurement shipping and tracking
• Assigns modifies and deletes user accounts and resolves security access problems; maintains integrity of system security
• Identify document and maintain process and software documentation
• Assist senior team members with special projects and administrative tasks as needed
• Enterprise helpdesk experience a plus
• Mentoring and growth will be provided by experienced IT management but candidate should have some existing skills for front line technical support

Requirements:

• BA BS preferred
• Sage 500 experience required
• Strong knowledge of Windows O365
• Systems administration experience a plus
• Solid grasp of network protocols (DNS DHCP VPN)
• Experience in a help-desk environment fluid in the use of help desk tools prioritization of support calls effective documentation of how a call was answered/remediated etc.
• Excellent Communication/Documentation skills and strong customer-service orientation
• Strong analytical problem-solving skills and ability to work independently
• Ability to complete multiple projects simultaneously and in a timely manner
• Able to multitask in complex diverse fast-paced production environment
• Strong oral and written communication skills
• Minimal after-hours and weekend work with flexibility for on-call emergencies

Pay: $28-36/hr DOE